AAS PR
Arvada,#2UPDATE Employee
Thu, April 04, 2013
If you would like an AAS Representative to look into this matter further, please contact us directly so that we may better assist you.
diane
reisterstown,#3Author of original report
Wed, April 03, 2013
just a up date on my certified letter i was told to send to Auto processing its being returned because the person i spoke to most have gave me the wrong adress same as the woman i spoke to on monday she gave me a bogus phone number it was disconnected . I will leave up dates as to whats happens next .
AAS PR
Arvada,#4UPDATE Employee
Tue, April 02, 2013
Please allow me to address the concerns mentioned in your complaint regarding American Auto Shield and to offer our assistance:
AAS staff is trained to address our customers concerns professionally and courteously and to make every attempt to ensure your customer service experience is a positive one. To ensure our staff handles telephone calls appropriately, AAS supervisors regularly review recorded calls. If youd like an AAS supervisor to review this matter further, please feel free to contact us directly.
Were sorry to hear youre canceling your coverage, but are happy to help clarify the process. If payment was made in full, cancellations take about 4 weeks to process. If you financed your contract, it will take approximately 6-8 weeks to process. For additional information regarding cancellation, please review your contract or contact us directly to review the status of your cancellation.
I hope Ive been able to satisfactorily address your concerns. If you should need additional clarification, please feel free to contact us directly so that we may better assist you.