- Report: #673145
Complaint Review: AVG Technologies - Newton North Carolina
Reported By:
Pam -
Sonora, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AVG Technologies
1 Executive Drive 3rd Floor, Chelmsford, MA 01824 Newton, 28658 North Carolina, United States of America
Phone:
866/833-5727
Web:
www.avg.com
Categories:
Business Rating:
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AVG Technologies Deceptive Billing Newton, North Carolina
AVG sent an invoice for software renewal after expiration of a previous subscription. My accounts payable department did not know the AVG product had been replaced by our tech support company, so the bill was promptly paid. When I telephoned AVG customer service about the mix up, they hung up on the calls. I sent them a letter, and rather than respond to me, AVG e-mailed one of my employees claiming that a reseller had generated the bill and accepted payment - not AVG who sent the bill and cashed the check.
AVG ignored every reasonable request to just simply refund the payment. My tech support company plans to replace the AVG product for hundreds of customers as a result.
