Complaint Review: Awareness Technologies - Westport CT

I have been fighting with this company to refund 2 payments they took from me in a matter of days, they have not been able to provide the services they claim as I was monitoring my daughters phone and I even tried for days to update her icloud manually to get it to work and nothing I emailed them and this was their responce. I did as they asked even before they asked and now they will not even resoponde to me by email or paypal.

DO NOT USE THIS COMPANY THEY ARE CROOKS

Emails

ME

I have done a manual back up every day

Sent from my iPhone

On Jun 21, 2018, at 5:36 PM, Awareness Technologies Support <[email protected]> wrote:

Hi there,   Thank you for contacting us.   Our records show the software is no longer checking in or connected within the server since 6/5/18, can you please check the target device when is the last iCloud backup. And if there is no backup please do a manual backup and contact us backup once done so we can delete the Apple ID and register it again.   I look forward to your response.     Sincerely,

Betty Jane

Customer Support

WebWatcher   From: ME

Sent: Thu, 21 Jun 2018 16:41:15 +0000

To: Customer Support

Subject: no data   everyday this keeps saying no data but yet I know she is using the phone as she is living with me????   Paypal Monday, June 18, 2018   Payment to Awareness Technologies   $39.95 USD Seller contact:

• Awareness Technologies
• [email protected]
• +1 888-682-9501

Transaction ID: 4UE043895B206842E Item not received

Case ID: PP-007-051-807-537

You

I have emailed awareness tech 2x now as I have updated phone to icloud daily but your not showing anything and I have not recieved any info. Please cancel account and refund not only this charge but you also took another payment Transaction ID: 8VW93809E9115222L so now youve charged me 2x in 6 days please refund both charges and cancel as you can not provide or for some reason get the info you stated. I can even send a video to show target phone has been updated and still nothing from you

- ME, Monday, June 25, 2018 at 8:39:21 AM

Seller

Thank you for contacting us. Customer satisfaction is our top priority here at Awareness Technologies and our dedicated team of support professionals is available 24/7 to assist you, to ensure that you will get the most out of your subscription, and the software is performing as advertised. An account was generated for this transaction granting service. As per our Terms and Conditions, the customer must contact Customer Service for issues experienced with the product for resolution in the event that the software is not working as advertised or an evaluation for refund eligibility. No notes were indicated that you did any troubleshooting with our Support Team on any issues experienced with the software that was purchased. Kindly login to your WebWatcher account and click "LiveChat" at the top of the screen. Our dedicated team of support professionals are available 24/7 to assist you. All our products, how they work and the features are indicated on our website prior to completing the purchase. Please note that this is an intangible product. No shipping is required, however, service is confirmed to have been delivered. http://webwatcher.com/refund-policy.html https://webwatcher.com/terms-of-service.html We look forward to working with you. Best Regards, Awareness Technologies, Inc.

- Awareness Technologies, Thursday, June 28, 2018 at 3:52:31 PM

You

I am sorry but I call Bull as I spent time on chat trying to figure things out then I sent an email that I have copies of stating it was not working and That I had done icloud updates myself and still nothing. I have saved my emails so you can not say I have not contacted you as I have and I have the proof as well on June 19th I cancelled on paypal the reacurring fee and yet you took another payment from paypal after that so I have been tying to get 2 payments back from you

- ME, Thursday, June 28, 2018 at 7:42:18 PM

Seller

We are happy to announce that we have a solution that will eliminate iCloud lockouts. This iOS beta program requires a Windows PC or MAC. If you have a PC/MAC you can get started right away. It is important to know that the PC/MAC you install the WebWatcher Desktop App on occasionally needs to be on the same WiFi network as the iPhone/iPad you are monitoring. The PC/MAC and the iPhone/iPad do not have to be on the same WiFi network all the time, they simply have to be on the same WiFi network when you chose to back up on the PC/MAC. The download/setup process is very easy, but to avoid any issues, we have provided a simple step by step instructions. Please refer to the links below: http://getwebwatcher.com/ https://ticket.awarenesstechnologies.com/kb/a109/webwatcher-desktop-app-install-for-pc.aspx Furthermore, we would like to offer you a free session of our desktop sharing service. To take advantage of this service, please jump onto our support chat using the target computer so that we can have someone take over your computer remotely. This will allow us to temporarily take over your mouse and keyboard with your permission so that we can get you up and running and resolve any issues you may have. To get to our live support chat, go to your account and click on "Support" > Live Chat. f you can't chat from that website, kindly try our alternative website address www.mycontrolconsole.com. Best Regards, Awareness Technologies, Inc.

- Awareness Technologies, Friday, June 29, 2018 at 12:07:08 PM

You

I am sorry but this is a little late now as my step daughter and mother have moved and we decided to no longer monitor her phone and that her mom can do it and pay for it. If this would have worked when needing it to it may of been a different story but when something is not working I will not continue with it. you took 2 payments from my paypal within days of each other. please refund as it is not right to take 2 payments that close let alone charge someone when your product does not work

- ME, Tuesday, July 3, 2018 at 12:01:20 PM