Leanne
Calabasas,#2UPDATE Employee
Thu, June 22, 2006
Unfortunately this customer has not provided enough information for the specific account to be located, but the general complaint regarding IMS can be addressed. IMS is not associated with National Grants or the websites that you state you had difficulties with. The complaint states that after 3 months you quit attempting to utilize the services yet you continued to be billed for three years. IMS would not have been aware that a problem existed or that the account should have been closed unless we were contacted. We have a 24 hour, toll free customer service line where this type of information should have been directed. Had we been contacted, we would have been able to provide the procedures for account closure so that billing would cease. We are sorry to learn you had a negative experience with other vendors that reflected on IMS.