LeAnne
Calabasas,#2UPDATE Employee
Wed, May 12, 2004
Although this individual did not offer enough information so that the specific account could be located, I wanted to address the allegations made against IMS. First, the customer stated, "illegal charges were made on my credit card". Innovative Merchant Solutions never charges monthly service fees to a credit card. Next, the customer has stated, "When I questioned the additional amounts being charged, they indicated it was in their contract". In order to obtain services from IMS, a customer must sign a contract called a Merchant Application. On this document the monthly fees and associated processing fees are fully disclosed. Our company name, logo and contact information are printed prominently on the document as well for identification purposes. We are sorry to learn that this consumer is not happy with the experience they have had with the different organizations, however IMS prides itself in quality customer service. I would venture to guess that the problems he or she is experiencing stem from an organization other than IMS. I would be happy to deal with the customer directly to answer any questions and assist in any way possible.