- Report: #415185
Complaint Review: BabyAge.com - Wilkes Barre Pennsylvania
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Author Confirmed
Why?
BabyAge.com
360 Stewart Road Wilkes Barre, 18706 Pennsylvania, U.S.A.
Phone:
800-222-9243
Web:
N/A
Categories:
Business Rating:
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BabyAge.com DropShipper Only. No Inventory. Backordered without prior notice. Rude. Untrustworthy. Just TRY to cancel. Wilkes Barre Pennsylvania
WHEN LOOKING AT REVIEWS, BE SURE TO WEIGH THE NEGATIVE REMARKS CAREFULLY. I BOUGHT FROM BABYAGE.COM BECAUSE THEY WERE A "TRUSTED SELLER". READ PLEASE -
I ordered a 3 piece Dalani baby set from BabyAge.com. When I purchased from them, the expected delivery date was 1 week away. I saved that notification on the website for reference(and glad I did). After the furniture did not show, I called BabyAge for information. The customer service representative was argumentative and curt. They couldn't tell me "if" is had shipped, when it "might" ship, or when they "could" tell me if it would ship. I went online and did a little more poking around, and sure enough, there are TONS of people complaining about BabyAge's delivery practices. (Don't take my word for it, do some searching). So I filed a BBB complaint.
Three days later, I receive an email from BabyAge telling me that the furniture was back ordered for another 2 1/2 weeks. (That would be 3 1/2 weeks from order date until "supposed" ship date.) I called within an hour of receiving this email from BabyAge to cancel my order. They informed me that they couldn't cancel the order until they confirmed with the manufacturer that it hadn't shipped.
Today, five days later(2 weeks after order date), they still haven't "confirmed" that it hadn't shipped yet. What's worse is that they responded to the BBB complaint with false information and dates. I did not accept their response with the BBB and informed them that I will be going to the Pennsylvania State Attorney General's Office if I do not receive a full refund in 3 days time. I have been more than patient and they have had every opportunity to do the right thing.
As I stand today, my money is gone. I have no furniture for the baby, and no money with which to buy the furniture I need.
STAY AWAY FROM BABY AGE. THEY ARE NOTHING MORE THAN A DROP-SHIPPER WITH NO INVENTORY THAT TAKES ZERO RESPONSIBILITY FOR THE SALE.
Not convinced? Call them yourself before buying:
NAME:
Baby Age, Inc.
BBB MEMBER:
NO
CONTACT:
David DePolo
ADDRESS:
360 Stewart Road
Wilkes Barre, PA 18706
PHONE:
800 222-9243
FAX:
570 706-2459
Website:
www.babyage.com
John
Brandon, Mississippi
U.S.A.
I ordered a 3 piece Dalani baby set from BabyAge.com. When I purchased from them, the expected delivery date was 1 week away. I saved that notification on the website for reference(and glad I did). After the furniture did not show, I called BabyAge for information. The customer service representative was argumentative and curt. They couldn't tell me "if" is had shipped, when it "might" ship, or when they "could" tell me if it would ship. I went online and did a little more poking around, and sure enough, there are TONS of people complaining about BabyAge's delivery practices. (Don't take my word for it, do some searching). So I filed a BBB complaint.
Three days later, I receive an email from BabyAge telling me that the furniture was back ordered for another 2 1/2 weeks. (That would be 3 1/2 weeks from order date until "supposed" ship date.) I called within an hour of receiving this email from BabyAge to cancel my order. They informed me that they couldn't cancel the order until they confirmed with the manufacturer that it hadn't shipped.
Today, five days later(2 weeks after order date), they still haven't "confirmed" that it hadn't shipped yet. What's worse is that they responded to the BBB complaint with false information and dates. I did not accept their response with the BBB and informed them that I will be going to the Pennsylvania State Attorney General's Office if I do not receive a full refund in 3 days time. I have been more than patient and they have had every opportunity to do the right thing.
As I stand today, my money is gone. I have no furniture for the baby, and no money with which to buy the furniture I need.
STAY AWAY FROM BABY AGE. THEY ARE NOTHING MORE THAN A DROP-SHIPPER WITH NO INVENTORY THAT TAKES ZERO RESPONSIBILITY FOR THE SALE.
Not convinced? Call them yourself before buying:
NAME:
Baby Age, Inc.
BBB MEMBER:
NO
CONTACT:
David DePolo
ADDRESS:
360 Stewart Road
Wilkes Barre, PA 18706
PHONE:
800 222-9243
FAX:
570 706-2459
Website:
www.babyage.com
John
Brandon, Mississippi
U.S.A.
1 Updates & Rebuttals
Brandon, ms
Brandon,Mississippi,
U.S.A.
Finally received refund after threatening to contact state atty general
#2Author of original report
Tue, January 27, 2009
Baby Age's customer service is absolutely awful. However, after calling multiple times, filing a BBB complaint, and threatening to contact the state atty general's office they refunded my purchase in full. I have since bought my furniture local.
