Jason Alirez
Denver,#2UPDATE Employee
Wed, October 05, 2011
First of all I would like to address a fact that every business owner or manager knows; no matter how hard you try, you cant please 100% of the people 100% of the time. Unfortunately Banctek did everything we could to try and rectify the situation with TJ & his company. In TJs own words Bancteks rates are AMAZING; because they are some of the LOWEST rates in the industry. We guarantee it. If TJ would have chosen to follow through on Bancteks offer, he would now be one of thousands of Banctek customers who enjoy 24/7 live customer service while saving up to 30% off their fees every year, compared to other processors.
As far as TJs other concerns go, Banctek determined that TJs business would benefit from having both a swipe and moto account. When it became clear that his current equipment needed replacing, Banctek offered to give him new
equipment in exchange for the old equipment he currently had. PCI compliance IS mandatory, and it is a cost of doing business that all processors recover in various ways. Banctek chooses to be up front and transparent about recovering
this cost as well as all our fees.
Banctek offers a no cost risk free rate review to ANY merchant that includes all rates and fees, and we guarantee your bottom line cost with Banctek will be lower than your current processor else we will send you a $50 pre-paid visa card. Our customers know exactly what they are saving compared to their current processor.
Banctek has been in business since 2002 & Banctek has been an A+ Accredited member of the Better Business Bureau since 11-30-2010. A fact we take great pride in. Thank you for your time.
Sincerely,
Jason Alirez
Director of Operations
Banctek Telesales
Office: 888-623-1633 Ext. 113
Fax: 866-623-1626
TJ
Yuba City,#3Author of original report
Fri, July 01, 2011
I received a follow-up call after filing the Ripoff report. When I picked up the call his opening line was a sarcastic and rude "Really?! Really?!" after which he resorted to name calling. Very unprofessional and just the type of tactic typical of those that give telesales a bad name.