anon
Miami,#2Consumer Suggestion
Sat, January 11, 2003
Hi-- A few years ago I had a car loan through Bank of America. It was supposed to be an automatic debit out of my account, no pre-payment penalties. Long story short, I made a big payment toward principal, and the numb-nuts on the other end of the envelope applied it to the payments. They suspended the automatic debits until the balance was used up. Of course, that was not what I wanted, the letter was quite clear on the intent to apply the extra payment toward principal, not future payments. I wrote a letter to their corporate headquarters after spinning my wheels at the branch level. I received back not only a letter of apology, but a money order for $250 for the trouble. My account was fixed and adjusted without any further hassles. Needless to say, I was very impressed with this unexpected financial demostration of "customer service". Bring your matter to the big cheeses. The peons at the branches aren't usually able to make autonomous decisions. Send copies of the Circuit City records with your letter of complaint. I hope this information helps. Good luck!