- Report: #421828
Complaint Review: Bank Of America / Norwegian Cruise Lines - Charlotte, North Carolina
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Bank Of America / Norwegian Cruise Lines
100 North Tryon Street, Charlotte,, 28255 North Carolina, U.S.A.
Phone:
704-386-5687
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Bank Of America / Norwegian Cruise Lines BOA cheats credit card users out of Compass Rewards Points Charlotte, North Carolina
In 2002 I applied for and got an MBNA -Norwegian Cruise Lines Master card that accumulated Compass Rewards points that could be used for future cruises. Reward certificates were issued in $100 & $500 doniminations. MBNA was taken over several years ago by Bank of America, who continued the program.
In October 2008 users of the BOA/NCL Compass rewards credit card were sent a letter stating that the Compass Rewards Program would be replaced with BOA's Worldpoints program effective 1/1/09. They also said that coupons would be issued for all accumulated points by Jan 31st, 2009. I had accumulated 2038 points as of December 20th, 2008. Each point has a cash value of one dollar.
In early Feb, 09 I received a final notice of points stating I had only 13 points and was given a one catagory upgrade certificate. There was no address to appeal on the letter or certificate and no phone number. I spent probably 10 hours on the phone & getting the run around and was finally told an address to mail an appeal. During my time on the phone I was told my points expired 12/31/08," (which is dead wrong), that perhaps there may be there are more coupons in the mail, and "we don't have access to that infomation" referring to the points I accumulated and the coupon status.
The points balance from 08 is still availabe when I sign into BOA online and look at my December statement. I did some looking around on blogs for people who cruise and discovered that the ripoff was widespread with similar stories being told by many BOA/NCL customers.
Based on the fact we had to use these coupons witin a short time period I booked a cruise last October (after receiving the letter) for May which I cannot pay for now because I am short $2000 in coupons to pay for it. (two college age kids- $$ is tight). NCL said they will look into it for me but I have little faith they will get any further with Bank of America. It sould be noted that initially BOA said that NCL sent out the coupons, not BOA. BOA does and did send out the bad coupons as indicated on a post office box address on the envelope.
Any law firms with Class Action Experience with Federally licensed banks and a good resume are welcome to contact me.
Dan G.
Oceanside, New York
U.S.A.
In October 2008 users of the BOA/NCL Compass rewards credit card were sent a letter stating that the Compass Rewards Program would be replaced with BOA's Worldpoints program effective 1/1/09. They also said that coupons would be issued for all accumulated points by Jan 31st, 2009. I had accumulated 2038 points as of December 20th, 2008. Each point has a cash value of one dollar.
In early Feb, 09 I received a final notice of points stating I had only 13 points and was given a one catagory upgrade certificate. There was no address to appeal on the letter or certificate and no phone number. I spent probably 10 hours on the phone & getting the run around and was finally told an address to mail an appeal. During my time on the phone I was told my points expired 12/31/08," (which is dead wrong), that perhaps there may be there are more coupons in the mail, and "we don't have access to that infomation" referring to the points I accumulated and the coupon status.
The points balance from 08 is still availabe when I sign into BOA online and look at my December statement. I did some looking around on blogs for people who cruise and discovered that the ripoff was widespread with similar stories being told by many BOA/NCL customers.
Based on the fact we had to use these coupons witin a short time period I booked a cruise last October (after receiving the letter) for May which I cannot pay for now because I am short $2000 in coupons to pay for it. (two college age kids- $$ is tight). NCL said they will look into it for me but I have little faith they will get any further with Bank of America. It sould be noted that initially BOA said that NCL sent out the coupons, not BOA. BOA does and did send out the bad coupons as indicated on a post office box address on the envelope.
Any law firms with Class Action Experience with Federally licensed banks and a good resume are welcome to contact me.
Dan G.
Oceanside, New York
U.S.A.
4 Updates & Rebuttals
Dan
Oceanside,New York,
U.S.A.
Update, 2/10/09, Bank of America Finally admits to the problem
#2Author of original report
Tue, February 10, 2009
BOA Office of Corporate Apologies called me to inform me that due to a computer glitch they screwed 1000's of people out of their rewards points. They have promised to have replacement coupons in the mail immediately. We will see.
Karl
Highlands Ranch,Colorado,
U.S.A.
BUBBLE POEM
#3Consumer Comment
Mon, February 09, 2009
BUBBLE POEM Oh my goodness gracious The USA is in trouble Inflation has just taken over Who created this big old BUBBLE? I used to like my cartoons Fred Flintstone & his friend Barney Rubble So I ask you once again Who created this big old BUBBLE? Airlines are starting to merge Fuel prices have risen- almost DOUBLE The $64,000 question is: Who created this big old BUBBLE? Home prices keep on falling Big Banks keep getting in trouble Should we just blame Barney & Fred Or do we just blame Betty Rubble?!! Now that Bear Stearns' stock is low Maybe someday it'll double From 159 to just 10 Get me a telescope- get me the HUBBLE! I think that we all know the answer He's a man with a big long ear-lobe His hero is probably George Jetson And the two are now SPANNING THE GLOBE! End. 'BUUBLE POEM' was posted last year in the comments section of the BusinessWeek Article entitled- THERE IS NO GAS SHORTAGE (you can 'Google' it!). It was posted on April 16th at 1:34 AM. I believe it's on 'page 35', or thereabouts. 'GREEN-SPAN THE GLOBE POEM' was posted there last year too! It was posted on April 10th at 8:04 PM POWER TO THE PEOPLE More poems coming! STAY TUNED!!!!! SPREAD THIS Ripoff Report all over the WORLDWIDE WEB, and to EVERY NEWS STATION IN THE WORLD!!!!!! Thank you. I'm Karl, and I approve this Update! Don't forget to 'Google' this- AMERICA: FREEDOM TO FASCISM, and watch that documentary on the web for FREE!!!! You'll learn ALL about BANKING!!!!!!
Eltmancrap
Easat Meadow,New York,
U.S.A.
Judgement against them
#4Consumer Comment
Mon, February 09, 2009
Greetings; I have a judgement eltmaneltman,cooper, in out fight against them I have a judgement against them, I was wondering if You knoew where they had accounts.. Thanks (((Redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Karl
Highlands Ranch,Colorado,
U.S.A.
GREEN-SPAN THE GLOBE POEM
#5Consumer Comment
Mon, February 09, 2009
GREEN-SPAN THE GLOBE POEM There once was a man I think you all know him He controlled most people's destiny GREEN-SPAN THE GLOBE POEM. I really like nice people Never liked those who were mean GREEN-SPAN THE GLOBE POEM You're looking a little lean! Some can make a lot of money By simply writing just one book GREEN-SPAN THE GLOBE POEM Quit giving me that dirty look! So go out and spend some cash Buy some diamonds for your honey GREEN-SPAN THE GLOBE POEM What's it like to have all that money? It's good to use your brain Open-up and you will think GREEN-SPAN THE GLOBE POEM Go make that good 'stiff' drink! We're all just having fun No need to get so cranky GREEN-SPAN THE GLOBE POEM What did you just say to Ben Bernanke? I guess this poem is over Time to go put on my shoes GREEN-SPAN THE GLOBE POEM The American people win- you LOSE!!!! End. Make sure to 'Google' this- HEROES AND ZEROS, and read the CNNMoney.com Article and look who was nominated as a big 'ZERO' in 2008!!! 'GREEN-SPAN THE GLOBE POEM' was posted last year in April of 2008 in the comments section of the BusinessWeek Article entitled- THERE IS NO GAS SHORTAGE. P.S. Don't forget to read the poem that got it all going. You can 'Google' this- SLUDGE POEM, and read it. SLUDGE POEM was posted on 8-23-2007. Toyota's CEO, Jim Press, QUIT his position with Toyota exactly two weeks after SLUDGE POEM was posted about him. He announced his resignation on 9-6-2007 and went to Chrysler. Chrysler is now COLLAPSING! You can 'Google' this- JIM PRESS, and go to the Bloomberg site for proof. You can also 'Google' this- RIP OFF REPORT TOYOTA CHRISTMAS SONG #2, and sing it! Jim Press QUIT just 3 days after that song was written about him! Write a poem- they'll all know him! Sing a song- you can't go wrong! POWER TO THE PEOPLE SPREAD THIS ALL OVER THE WORLDWIDE WEB!!!! Thank you. I'm Karl, and I approve all my poems, and all my Updates!
