- Report: #33369
Complaint Review: Bank of America - Louisville Kentucky
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Author Not Confirmed
Why?
Bank of America
P.O. Box 35140 Louisville, 40232-5140 Kentucky, U.S.A.
Phone:
888-9156262
Web:
N/A
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Business Rating:
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Bank of America ripoff bank from hell Louisville Kentucky
In July I bought a house, assuming a loan from Bank of America. The closing agents sent the first mortgage payment along with the closing papers to the Bank of America. I have made the subsequent monthly mortgage payments on time each month.
Since July, this bank has sent letters and phoned me on at least 20 occasions saying I am behind one payment. I have faxed copies of the checks 2 times to 2 different people. I have spoken to 13 people about this matter. My bank, myself, and some manager named Nicolas had a conference call about the payments. Most of the people I talk with treat me like some sort of deadbeat and simply refuse to listen to me when I explain that I have made all the payments.
I wrote a certified letter to them on September 18 (no response). I have spoken to managers - no satisfaction. I have been kept on hold for 20 minutes or longer. Nearly every day I get a "recorded message" to call this bank from hell.
My excellent credit now shows a 30-days past due on it. I'm so stressed I can hardly work. The only time I can talk with them is in the morning before I go to work because I am a teacher and can't get to a phone during the day.
If I ever get this straightened out, I plan to refinance with any other company. I am in the process of cancelling all my credit cards with this bank from hell.
Patricia
Ketchikan, Alaska
Since July, this bank has sent letters and phoned me on at least 20 occasions saying I am behind one payment. I have faxed copies of the checks 2 times to 2 different people. I have spoken to 13 people about this matter. My bank, myself, and some manager named Nicolas had a conference call about the payments. Most of the people I talk with treat me like some sort of deadbeat and simply refuse to listen to me when I explain that I have made all the payments.
I wrote a certified letter to them on September 18 (no response). I have spoken to managers - no satisfaction. I have been kept on hold for 20 minutes or longer. Nearly every day I get a "recorded message" to call this bank from hell.
My excellent credit now shows a 30-days past due on it. I'm so stressed I can hardly work. The only time I can talk with them is in the morning before I go to work because I am a teacher and can't get to a phone during the day.
If I ever get this straightened out, I plan to refinance with any other company. I am in the process of cancelling all my credit cards with this bank from hell.
Patricia
Ketchikan, Alaska
