Complaint Review: Bank of America - Nationwide

Sep. 17,2015, Complain to "Rip off report"-----

Title ----- Bank of America don't want to release my fund of Deposit by excuses----

    My name is J Lin, owner, dba of J construction, which was located in Federal Way Washington, and the business was closed on June 4, 2012. Then I moved and resident in Honolulu HI, with information updated.

  On August 21, 2015, Department of L & I of Washington, issued an order of fund release and sent a letter to both of  the contractor (me) and the branch of Bank of America in Federal Way Washington, in order to close my contractor's 'Insure Bond' account which also called "Assigned Savings Account", account number is: 138010426914, total amount of $12,000.00 plus interesting ($12,339.54 as dated).

  ----On August, 25 2015,I called to Federal Way Branch of BOA.I was told by a business account customer agent  "We received the letter from L &I of State, I am closing your account now, and ordering a check send to your Hawaii address in 5-7 days".

  ----On Sept. 3,  2015, I called again to Federal Way Branch of BOA, asking where is the check? The answer was "Your check should be issued by our online banking center, I can't see what is going on, I only know they done something to your account today, but you have to call our Online Banking Center, 1800-432-1000".

  ----Meantime, I called the online banking center 1-800-432-1000, the lady named 'Ms. Gena Belaxqulov in Tampa Florida, she told me "the account was just closed yesterday, I am going to cut you a check for the amount of $3,86x.xx......",  I said "wait a minute, where was this number come from, to me, either $12,000.00 which is the original deposit amount  plus interest, either $12,000.00 even". then she said " I am going to call our legal order processing department and let you soon".  A while later, she told me "that was my mistake, we need you send a copy of 'Fund release letter ' which from Washington state agent by fax to our legal order processing center 212-548-0744".

   -----meantime, Then I went to Fedex Mailing services Fax all papers, including "State agent fund release letter,  Contractor financial information with notarize signature, original account saving deposit receive certification, copy of bank statement",  to said number, and the fax  receive shows went through.  

  ---On Sept 4th, 2015, I called again, a gentleman named 'Michael Morris' answer "our legal processing center did not receive your fax", then I said "I am going to fax once again".  then Morris said "no, not you, we need Washing state agent direct fax the letter to us, instead of you", then he call to the L & I of Washington, left message to the agent Ms. Rhonda Johnson, 360-902-4535, asking direct fax from her to Legal department of BOA, 212-548-0744. Also I called to state agent Ms. Rhonda Johnson---"please direct fax to their legal processing center ASAP".

  -------On Sept 8, 2015, I called State agent, Rhonda told me " I just  did fax a copy of fund release letter Friday,  then I got your message this morning, I faxed once again, and both were went through".

    Then  I called The online banking again, spoke to a lady named ' Christa', she said " our legal processing department still did not get any of fax from your State agent, you may need send a fax by yourself again. since -----

    we don't give out our  legal processing phone number;

    we don't make phone call out;

    we don't accept email;

    you may try another option, which is by mail following documents----

     1. the letter of fund release from State of WA.

     2. your Hawaii ID.

     3. letter of requirement of account closing with notary of signature, payment name and address;

    Said paper  mail to this address:

    Legal Order Processing of BOA / 5701 Horatio street Utica New York 13502 ".

  In the meantime, I went Fedex fax service again, Faxed and went through one more time as list of paper:

   1.  Copy of Hawaiian driver License.

  2.  Fund release letter from the agent of State of Wa,  L & I department dated on 08/'21/15.

  3.  Contractor financial information dated on 08/10/15.( F625-061-000).

  4.  Original certification  of Assigned Savings Account  from BOA  dated on 12/22/08.

  5. Letter of account closing requirement from me, signed and  dated on 09/08/15 with notarized paper attached.

  In the meantime, I went to Post office, sent a copy of following documents as required by certify mail  to

    Legal Order Processing of BOA / 5701 Horatio street Utica New York 13502----

   1.  Copy of Hawaiian driver License.

  2.  Fund release letter from the agent of State of Wa,  L & I department dated on 08/'21/15.

  3.  Contractor financial information dated on 08/10/15.( F625-061-000).

  4.  Original certification  of Assigned Savings Account  from BOA  dated on 12/22/08.

  5. Letter of account closing requirement from me, signed and  dated on 09/08/15 with notarized paper attached.

 6. A report of fax from Fedex services, with my notes, proof of went through, and paid to Fedex  service center.

     In the same date, I called to State agent Ms. Rhonda Johnson again, asking her send a copy of fund release letter to BOA legal processing center , She said: "I will!".

     -----  On Sept 9th, 2015, I called the online banking again, another conversation more than 45 minutes, Mr. Brad told me "we still could not find any of fax from you, also we could not locate your file, your case number.....".

    Today, Sept 17,2015, I called the Business online banking center again, to make sure they get my certified mail, Ms. "Merone" answer my call" we received a mail but w/o account closing requirement...." ..... " I will call you back..".

  So far, State agent of WA,  sent twice letter, fax twice letter to BOA. I did send one certified mail, twice fax. the all answers are" they don't anything, or not right way to fax, or missed mail, could not locate your case file......"

   So far, I believe I am in a hopeless situation, I strong believe there was some stealing or corruption happened in the online banking center or  legal processing department of Bank of America, and they are trying to cover up, but ignore my closing and refund requirement.

  At this moment, I real need "Rip off" help me to get involve in and work out with BOA.

  Here is the digital information by URL which provides by State of Washington, Department of Labor and Industry----

   Sincerely

    J Lin  on Sep,17 2015

(((REDACTED)))

email: *******************

   Sincerely

    J Lin  on Sep,17 2015

((((REDACTED)))

email: ***********************