Aafes
Viernheim,#2Consumer Comment
Thu, May 04, 2006
Mike, Although ATM policies my "state" that two employees always be present, that is often not the case. I have a friend who used to service remote ATMs (i.e.) freestanding in strip mall parking lots, malls etc. She was often sent with up to $100,000.00 in cash to empty ATMs of deposits and refill the cash hopper. Eventually she was the victim of armed robbery, luckily no hurt, but the Bank was robbed of over $85000.00. The culprits were caught and prosecuted. While two employees are what you would expect, it is not always the case.
Leticia
Anytown,#3Consumer Comment
Wed, May 03, 2006
Never deposit cash into an ATM. When (a long time ago) my mother and I found out that although I had a account with the same bank in another state (like I said a long time ago before the banks computers were for all states.) that I had to deposit my paychecks into the ATM. My mother told me to write on them for deposit only. In case whomever took the deposits out of the ATM, they could not take mine. I am sorry that you are out of the money, but chalk it up to live and learn.
Mike
River Edge,#4Consumer Suggestion
Wed, May 03, 2006
As stated in another report on this site, the policy for ATM's is clearly stated by BOA. They suggest NEVER depositing cash into an ATM. The deposit was posted the next day automatically, as all deposits are. Once they verified that the money wasn't actually IN the envelope, they took it away. (I"m not saying you didnt put it in there, just that they claim you didn't). As the othe rperson said, would you slide it under the door? As for the theory that someone ripped it off, ATM policies mandate that 2 employees are present at the time of removal to verify that nothing is removed.
Robert
Jacksonville,#5Consumer Comment
Wed, May 03, 2006
Most machines include that line in the instructions printed on them. I always deposited my paychecks in the ATM when I worked in MD. One time, the machine spat the envelope back out when the next guy tried to deposit something, about an hour later. He called me and said he'd wait for me. I was there in 10 minutes. If it had been cash, he may have just kept it. I don't know. But, what I do know is...NEVER deposit cash in an ATM.
Dave
Jacksonville,#6Consumer Suggestion
Wed, May 03, 2006
First of all, even if there was no deposit slip, the account number is printed on the envelope by the atm machine. But, I would get an attorney asap and have him/her/it subponea not only the atm camera, which really doesn't show anything, AND the branch cameras. They record the tellers all day. That video will show if a teller pocketed your money or not.
Aafes
Viernheim,#7Consumer Comment
Wed, May 03, 2006
Initially, I must say I never understand anyone making a cash deposit an an ATM. It is tanatamount to putting cash in an envelope, sliding it under the door and hoping an honest employee will pick it up the next day. Several scenarios could have happened. You may have not put a deposit slip in the envelope with the money. The money was stolen by an employee. The money was credited to someone else's account by mistake. You may never know. You should ask the bank (do everything in writing) to allow you to review the security tape of the ATM taken at the time you made your deposit. If there are indeed images of you at the ATM they may show you placing cash in the envelope and depositing it. If you filled the envelope beforehand there will be nothing. It is not always certain that images are being recorded during all ATM transactions. Inquire anyway you may luck out.