- Report: #5064
Complaint Review: Baptist Hospital - Nashville Tennessee
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Baptist Hospital
Nashville, Tennessee, U.S.A.
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Baptist Hospital In Nashville -Poorley run, confusing, inefficient
I arrived at 12:30 as requested for my 1:00 PM appointment and the xrays were taken in timely fashion. I was asked to wait to see if more pictures were needed , or ultra sound needed, etc.
I was left sitting partially dressed until I finally at quarter to three went into the hall to stop and question people as to my case. It seems that I had been(forgotten) overlooked. I gather no one had the responsiblity to see if anyone had slipped through the cracks.
I tried to make eye contact with mammogram technicians who were in and out of the very busy waiting room in which I sat to no avail.
I think my xrays were eventually found and sent to my Dr. We will know more about that, I hope. This may be a mild complaint but I was quite undone with this experience and could still be sitting there judging by the way things were going.
I was left sitting partially dressed until I finally at quarter to three went into the hall to stop and question people as to my case. It seems that I had been(forgotten) overlooked. I gather no one had the responsiblity to see if anyone had slipped through the cracks.
I tried to make eye contact with mammogram technicians who were in and out of the very busy waiting room in which I sat to no avail.
I think my xrays were eventually found and sent to my Dr. We will know more about that, I hope. This may be a mild complaint but I was quite undone with this experience and could still be sitting there judging by the way things were going.
2 Updates & Rebuttals
Pamela
Nashville,Tennessee,
U.S.A.
Emergency Room Tactics
#2REBUTTAL Individual responds
Fri, September 24, 2004
I arrived at Baptist Hospital, Tuesday morning @ 11:00 suffering from Asthma. There were a lot of people in the emergency waiting area and I understood that I had some time to be seen. When they called me back and examined my condition, I was given an x-ray, a breathing treatment, robitussm and predinosone. Around an hour or so later, someone came into the room with discharge papers and prescriptions and told me to put on my clothes, now and to leave because there was someone in an ambulance who needs this room. I was not feeling any better than when I arrived, however, I did as they instructed. I left the hospital, got my prescriptions filled and later on that night around a little after 8:00 p.m., I called the ambulance because my asthma condition had worsen. The paramedics took my blood pressure which was higher than normal and my pulse was 130. I ended up staying in the hospital for 3 days. I felt that Baptist was insensative to my particular needs and I was very shocked, because that was the first time I ever received that type of treatment. Baptist has always made sure that I was in tip top condition before they release me, whether it was in or outpatient. However, I must say that I received extremely excellent service from the tech on the 5th floor and her name is Tina. Tina was exceptional and she made my hospital stay wonderful. Thanks
Stacy
Nashville,Tennessee,
U.S.A.
Very Pleased with Baptist Hospital
#3Consumer Comment
Wed, May 14, 2003
My first and only experience with having a momogram was at Baptist Hospital a few months ago. I was in and out within one hour. Everyone was very effecient and friendly. It's too bad that this individual had a bad experience. However, health professionals are human and make mistakes just as everyone else does. This person should have spoken up before two hours passed, rather than "making eye contact" with the technicians! As for sitting in the waiting room "partially dressed"... they give you a gown that is not exactly high fashion, but it does cover you (completely). I also have had a baby at Baptist and this too was a great experience (from paperwork to the staff.)I do not have one single complaint about anything at this hospital (except the food could have been a little better.) :)
