Complaint Review: BBVA Compass Bank - Birmingham Alabama

BBVA Compass stole over $40,000 from our memory-disabled, elderly mother's social security check over 5 years from her "free" BBVA bank account.They used aggressive and misleading (false) sales tactics to convince her to transfer her Social Security checks to BBVA instead of another bank.

With false advertising such as labeling and promising the bank account would be "FREE" and have "no fees whatsoever", they locked her into their bank. At the start of her relationship with BBVA Compass, she had her life savings invested in a home, car, and she had 0 debt, her Social Security was sufficient to cover all of her monthly expenses. But BBVA systematically and SECRETLY withdrew her Social Security income each month, which caused her to not have enough income to pay her bills and fall behind. BBVA's theft of her social security caused to her loose her home, her car, be unable to pay for her food and critical care so she's lost her home, care, phone (to call for help) and everything she had.

She went from living in a beautiful home that she purchased with her life savings after working hard her whole life, to now being homeless and having to go door to door at shelters to get food and a place to sleep at night. Companies should not be allowed to rob our most vulnerable citizens (senior citizens, disabled and single mothers and children) of everything they've historically worked hard to build and paid into Social Security ---only to be robbed of their social security, home, car and food by a BILLIONAIRE bank and forced out onto the streets to live in extreme poverty in crippling poverty at risk of rape, starvation, and death. BBVA Compass should not be allowed to maximize their PROFITS at the expense of our most vulnerable citizens (the elderly, the disabled, and single mothers and children). We need to protect our most vulnerable and make greedy banks such as BBVA return every penny of what they've taken from our disabled and elderly's Social Security checks.

In just our mother's case, they've taken over $40,000 in just over 5 years she has had her $700 a month check deposited into what BBVA Bank labels their "FREE" bank account. Please help us bring visibility of BBVA's illegal practices to attention of the Federal Government decision-makers, White House, FTC, Attorney General, BBB and all public complaints boards.

Monetary Loss: $40,000.

Preferred solution: FULL REFUND of every $1 the bank took out of her so-called “FREE” bank account. 

Refunding her social security checks (every penny they took) might enable her to more likely get back what they stole: her home, car and retirement savings to replace the social security, home, well over $100,000 in equity (retirement savings) she has invested into her home, and car that BBVA Compass Bank’s theft robbed from her of with their self-serving, unethical theft of her social security income.