Ben
Delavan,#2REBUTTAL Owner of company
Tue, August 26, 2008
Im not even sure who this client is, but more than likely just another person who cannot follow simple rules or instructions. This is a business, and as such, there are contracts and policies that the clients are expected to abide by. One of those policies, that has been posted in plain sight on my policies page and unchanged since January of 2008, states that if you file a dispute with paypal, or submit a credit card chargeback - and lose - I charge an additional fee of $400 before anymore work is performed, and any files are released to you. My clients ready the policies and agree to them when they sign the contract - and yet .... there are always a few who decide that the rules dont apply to them. They file disputes because it takes a little longer to complete the work that what was originally expected, and feel they are immune to the $400 rule - so they do not pay it. As a result, I do not finish their site, nor do I give a refund, or hand over any of the finished work. They know this upfront, and its their choice to accept these rules before even entering into an agreement and paying 1 penny to me for services, but yet can accuse me of being a rip off or scam simply because they cannot follow the rules. When you go over on your cell phone minute - you are charged a fee. It is in the contract, and you agree to it. So if you go over your minutes and get hit with an additional charge on your bill - and shut your phone off if you dont pay it - who's fault is it. Yours ... or is the cell phone company a scam and rip off? Its the same theory here. Read and understand the policies, follow the rules, and everyone wins. Or you can thinking that rules dont apply to you, and pay the consequences.