Mikem
Lynbrook,#2Author of original report
Thu, February 17, 2011
I apologize that you did not receive a reply yesterday. We do our best to reply to every email we receive on the same business day, and I will need to look into what went wrong. We were out of stock on the product you ordered at the time we received the order from Buy.com. An email notification of the back order was sent on 2/10, and I apologize that it did not reach you. Buy.com gives us 5 days to fill orders from the date that they forward the order to us, and because the product is still out of stock your order was canceled yesterday. I apologize for the inconvenience.