General Manager
Port Aransas,#2REBUTTAL Owner of company
Mon, February 11, 2008
Kelly. Thank you for your comments. We did perform badly during your stay with us. As individually owned condominiums we try to work diligently with the owners to make constant upgrades and enhancements to their units. Feedback like yours is very useful in that regard. While many guests embrace the more rustic nature of Bldg 1 and ask for it again and again because of it's great views, many do not and prefer the units in our newer buildings. While it is an older unit, don't worry, no lead paint anywhere at Beachgate. Good news, the owner of this unit, as well as all the others in Bldg 1 have refurbished their units to bring them more up to date. Newly painted, new furniture, new fixtures, etc. Sounds as though your housekeeping was terrible. Finding good housekeepers on the island is always a challenge, but we've been successful at acquiring some really good ones since your stay. We've also instituted new training programs and more rigorous inspections prior to the next guest checking in. In all cases though, if you complained to the front desk about the cleanliness of your room they should always come over for a reclean to your satisfaction. I'm certain we don't have any code violations in our swimming pools, unless our inspector isn't aware of some items that caught your eye. Naturally, the safety and security of our guests is a top priority for us. I posed your letter to him as a challenge, but he was unable to find any violations. The terrace above your unit is completely safe. The rusted hurricane straps are simply a fact of life in a coastal environment. We inspect them twice each year to make certain the oxidation is superficial and that they are still working. Out of 46 condominiums, you had the misfortune of staying in one of two that had yet to be renovated and updated. If all the other units weren't full we would have happily moved you. At the very least we should have sent two housekeepers over to do additional cleaning to try and make up for the "age spots" in the unit. Once again, I am sorry that your stay was so unpleasant.