- Report: #1305065
Complaint Review: Beauty Basics - La Jolla California
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Beauty Basics
**** ** ***** **** *** *** La Jolla, 92037 California, USA
Phone:
800-826-8041
Web:
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Beauty Basics Natural Glow Age Rewind Bogus Free Sample Program Additional $89.97 fee after 2 weeks of "free sample" shipping fee. Rude customer service rep "Mike" and no supervisor available. La Jolla California
I responded to a "free sample" offer for Age Rewind. I paid shipping charge of $4.95 The product arrived without any additional information. In Feb, I received an additional package & a debit of $95.92. Package was not opened & remains unopened. Additional charge in March for $98.94 and $98.94 in April. Only the "free sample" package was opened.
I contacted the company today & cancelled any further debits & shipments. I inquired about the $89.97 debit that occurred 14 days after "shipping & handling" charge (I discovered this upon reviewing my past bank statement). Was informed that I should have cancelled & because I didn't, I was charged the product difference. I tried to inform him that I had product to return & he interrupted me & said that the cancellation policy he has just told me about applied to all shipments. His rude interruption while I was still talking upset me & I told him loudly that he didn't let me finish my sentence. He said there was nothing else to tell him & I asked for a supervisor. He said that all supervisors go home at 5:00 and my call was after that time (5:15).
I am on Social Security and should have been more deligent regarding my bank account but would like to return the unused product and receive a refund for all charges except the $4.95 that I originally agreed to pay. Total $383.77 I feel that the company did not provide any documentation regarding the additional charge or future shipments and should therefore be considered false advertising.
