We hired a local moving company Midland Texas called Willis Permian Movers. We bought insurance through the parent company Bekins. We paid over $800 for this insurance. Upon recieving our items in Colorado we noticed that some things were missing. Most importantly our computer. We told the driver and contacted the moving company the next morning. We still have never found our computer and 9 other boxes. When we filed a claim with bekins we were denied. They are the most dishonest people I have ever worked with. I thought when you buy insurance you were covered. They do their own insurance and so there is a conflict of interest. I would buy privately. We have moved 4 times with moving companies and this is the only problem we have had. Beware! Bekins is not a reputable compnay.
Wheaton World Wide Moving
Indianapolis,#2UPDATE Employee
Thu, July 31, 2014
Good morning, thank you very much for bringing this matter to our attention. We are sorry that your experience did not meet your expectations. It sounds like you have missing and damaged items. Please contact our claims department to discuss the situation further. You can reach the manager of the claims department, Laura Pung, at 317.558.0311 or [email protected]. I am confident that she can answer any questions you may have regarding your missing and damaged item claim. I sincerely appreciate you making us aware of your disappointment with our services.
-David Allen, Director of Customer Service
317.558.0263