- Report: #187435
Complaint Review: Bel - Discountmugs - Miami Florida
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Author Confirmed
Why?
Bel - Discountmugs
discountmugs.com Miami, Florida, U.S.A.
Phone:
800-5691980
Web:
N/A
Categories:
Business Rating:
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Bel - Discountmugs Bait and Switch, delivers unusable product, won't refund money ripoff Miami Florida
We ordered a custom printed mugs for our wedding as give away gifts. They charged our credit card but nothing arrived. A month later when we called about them, they said they had been trying to reach us for a month; not true. But they then said they can't get black ink to stick to frosted glass and we would have to switch to another glass, which they said would look fabulous.
We requested a proof of what it would look like, but they jusy printed them and sent them. They are unreadable black ink on dark blue glass. Plus they tried to charge us extra for them! They won't anwer our phone and e-mail messages asking for a resolution, I guess they figure they got our money and don't have to fix their mistakes.
They say we approved the printing, but they never sent a proof of the printing on the substituted glass. Plus the glass the substituted is full of bubbles and surface imperfections. Very poor quality. They KNEW they were no good when they sent them-- they didn't print their logo on the bottoms like they usually do.
Here is the product we ordered - still on their web page for sale:
"10 oz Frosted Glass Coffee Mug. Our 10 oz Frosted Glass Coffee Mug can be personalized for restaurants, personal parties, casinos & other promotional use. All our 10 oz Frosted Glass Coffee Mug are imported & imprinted in USA.
ITEM # 5200-FR"
But they can't provide them, or won't! We are out more than $400.00
DONT GET RIPPED OFF! Use someone else!
K
Toms River, New Jersey
U.S.A.
We requested a proof of what it would look like, but they jusy printed them and sent them. They are unreadable black ink on dark blue glass. Plus they tried to charge us extra for them! They won't anwer our phone and e-mail messages asking for a resolution, I guess they figure they got our money and don't have to fix their mistakes.
They say we approved the printing, but they never sent a proof of the printing on the substituted glass. Plus the glass the substituted is full of bubbles and surface imperfections. Very poor quality. They KNEW they were no good when they sent them-- they didn't print their logo on the bottoms like they usually do.
Here is the product we ordered - still on their web page for sale:
"10 oz Frosted Glass Coffee Mug. Our 10 oz Frosted Glass Coffee Mug can be personalized for restaurants, personal parties, casinos & other promotional use. All our 10 oz Frosted Glass Coffee Mug are imported & imprinted in USA.
ITEM # 5200-FR"
But they can't provide them, or won't! We are out more than $400.00
DONT GET RIPPED OFF! Use someone else!
K
Toms River, New Jersey
U.S.A.
1 Updates & Rebuttals
Steven
Miami,Florida,
U.S.A.
Discountmugs BBB A+ Rated
#2UPDATE Employee
Wed, August 27, 2008
Discountmugs.com is rated AAA + by the better business Bureau. you can click below to see our report. http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=30000319 Discountmugs.com ships approx. 500 personalized orders/day from shot glasses to travel mugs. This means we ship approx. 175,000 orders/year. There are times that personalized orders can be misprinted, misspelled, damaged in shipping......... In this case we work with our customers to redo & ship the orders at no charge. Also we have over 99% approval rating on all shipped orders. Our customers can open a ticket in the event they have problems at http://www.discountmugs.com/us/support-customer-service.php our average ticket response time is approx 1-2 hours on weekdays. We are not a ripoff company but 300 individuals in Miami, florida working very hard at our jobs. Thanks Steven
