Director Of Customer Service
Jupiter,#2UPDATE Employee
Tue, September 19, 2006
When errors occur on our companies website, such as a customer is charged in error for the retail value of the merchandise in the Introductory package, When brought to our attention it is immediately corrected. In the searching the system there was 1 error on 9/5/2006 which reflected a $233.45 charge to a customer. The charge was immediately refunded when the error was found by our processing department on 9/8/2006 and the order was cancelled. I would strongly recommend that the customer check with their bank in regards to the refund which was issued on 9/8/2006 by our company or call us at 1-800-434-1962 between the hours of 9 am -5 pm and we will provide her with the transaction id number for her refund. It would have been beneficial had the customer called and left a message or sent us an immediate email in regards to this issue. There are no notes on the account, no emails and no voicemails left on our answering system. We could have addressed the issue immediately with her had we been contacted and advised her of the refund.