Complaint Review: Belisi Fashions/CCS - Juptier Florida

I'm proud of our Company and our employees. I'm sorry this customer isn't happy.

I would like to set the record straight on a few things:

We are an honest family run business.

Evidence:

1. As a private company, we do not disclose the size of our customer base, but I will say that fewer than 1 in 5000 of our customers have chosen to post negative comments in this forum. That means 99.9% have not chosen to post negative comments.

2. We are in good standing with the Better Business Bureau.

3. We issue refunds quickly and go outside of our stated policies to make customers happy. If this customer call our customer service department at 1-800-434-1962, we would be happy to give her money back if she doesn't like our products.

4. We give a significant amount of money to charity.

5. Our phone number is printed at the bottom of every page of our website. It is 1-800-434-1962. If you happen not to see it at the bottom, the word 'help' is at the top of every page. If you click help you will go to this page: belisi.com/customerService.aspx and you will see the phone number again.

6. We don't use an automated voice attendant to answer our phone. We don't farm out our customer service overseas. There is no menu. If you call us during business hours, and someone is available, we will answer your call immediately without any hold time or menus to figure out. I invite anyone to try it out. If you call outside of our business hours, or you get our voicemail for any reason, we will call you back the next business day, at the latest, usually the same day.

7. If you'd rather use email, our email form is easy to find and you don't have to fill out a bunch of hard to find information. You will get a personal response by the next business day at the latest, usually the same day.

8. Furthermore, the VAST majority of Internet companies will not allow you to respond to email messages generated from their servers. For example, the email telling you that your order has been shipped. Try is sometime - more often than not your message will bounce, forcing you to go to their website and search for ways to contact them. We, however do allow you to respond to an email we send as a convenient service to our customers.

9. We provide a great health plan, through Blue Cross and 401(k) for our employees and we pay a fair wage at all levels of our company.

Bottom line - we make it very easy to contact us. Our 800 number is found on our packing slips and all pages of our website. There is no phone menu and no hold time, you will get right through to a person. If no one is available, leave a message and we will call you right back. If you'd rather use email, we make that easy too and go well beyond what other companies do. I challenge anyone to compare our policies to other companies and see who is easier to deal with.

We, like all companies, have stated policies, but unlike a lot of companies, we give our customer service representatives a mandate to make the customer happy. If the customer isn't happy with the policy, within reason, we make an exception so that the customer will be happy.

I am saddened that someone would our company like this. We have worked very hard to build this business to support the families of our employees. We started it with no financing - a small savings only. I'm proud of our company, especially our employees. We are still a small family run business and Lord willing, we'll grow through the years. It's particularly hurtful that comments like these have driven rip off report listings to the first page of google for brand name searches of our company. In spite of the fact that 99.9% of our customers have not felt the need to post negative comments here, the listings create a negative perception, because let's face it - most people don't take the time to investigate whether there's merit to these reports. Most people will probably never see this response. Comments like on this website are very hurtful and do not help consumers as should be the intention of this forum. The very name of this website makes posting here likely to create a negative perception in the customers mind. If this site used a neutral name and took a more balanced stance, it could truly be a force for good. Hopefully educated consumers will read my response and draw their own conclusion.

Sincerely,

~Peter

Our company does not send cancellation confirmations unless the product is received into our warehouse and the account has been properly serviced by our customer service department. The email that this customer apparently received was an email providing him with a return authorization instructions to return the product back to us. These emails also do indicate that their account is on a temporary hold- NOT cancelled- until the product is returned.

If this customer is in collections for $208- then this would indicate that our company never received his product and as the customer stated he reversed the charges to his credit card. Under these conditions, our collections agent would be billing him for the full retail value of the products (which were never received back to our warehouse) plus a $75.00 research fee for the chargeback submittal. These policies can be reviewed on our website and in the membership guide sent to the customer in their introductory package.

In his complaint, the customer claims he promptly returned the package with an explanation on why he was cancelling. It would be assumed then, if he indeed did return the products that he would have retained a return receipt for the products that he claims he immediately returned. Our terms and conditions do advise a customer to retain a return receipt through the post office for their records.

I would highly recommend, that he contact CCS with a copy of his return receipt and they will be able to address the issues with his account.