Alan
Minneapolis,#2Consumer Suggestion
Mon, February 25, 2008
I am glad to hear that you are getting a working set, you did all the right things to get one including making it part of the local media. The reason you are getting the set is due to the media exposure. Your job from now on is to never ever buy anything from any Best Buy again.
Chris
Birch Run,#3Author of original report
Sun, February 24, 2008
The manufacturer is making Best Buy return the TV as their certified tech found there is way to much damage to the TV that we could not have done it. They have determined the damage was done in shipping or being moved around and it got dropped by the high-low. I am just happy that we are finally getting a working TV out of this situation. We are having the TV delivered this time to prevent this mess from happening again. We are not signing the delivery paperwork until we have seen the TV working in our possession. Note: This story was on the local news and in the county paper. Best Buy still stood firm on their decision. I will continue to make sure everyone knows not to deal with this company.
Douglas
Nanuet,#4Consumer Suggestion
Sun, February 03, 2008
Mike, I would take the TV back to Best Buy and leave it there. If I remember correctly, they have a "no hassle" 30 day return policy. You can check the back of any Best Buy receipt for the details of this policy. If they refuse to take it back, just leave it there and take a picture of the manager and TV together to prove you returned it. Most credit card companies will give you a full credit under these situations. Under the Uniform Commercial Code Best Buy is required to sell you a conforming product, which they clearly did not do so in your instance. Since this didn't occur. they are in a material breach of their contract with you.
Chris
Birch Run,#5Author of original report
Fri, February 01, 2008
Contacted the Corporate office and they said that they stand by the stores decision. Basically that we are stuck with an 1800.00 TV that doesn't work. The manufacturer sent out a repair tech. and said it was more than likely dropped on cement in the warehouse.. hmmm.. We have our story on the local news station, and even have an update by a current employee! Here is the story link: http://www.weyi.com/news/news_story.aspx?id=91393 We are not sure where to go from here. Sounds like court is our only other option because we are NOT paying for a broken TV. If you have any other advice let us know.
Chris
Birch Run,#6Author of original report
Fri, February 01, 2008
Contacted the Corporate office and they said that they stand by the stores decision. Basically that we are stuck with an 1800.00 TV that doesn't work. The manufacturer sent out a repair tech. and said it was more than likely dropped on cement in the warehouse.. hmmm.. We have our story on the local news station, and even have an update by a current employee! Here is the story link: http://www.weyi.com/news/news_story.aspx?id=91393 We are not sure where to go from here. Sounds like court is our only other option because we are NOT paying for a broken TV. If you have any other advice let us know.
Chris
Birch Run,#7Author of original report
Fri, February 01, 2008
Contacted the Corporate office and they said that they stand by the stores decision. Basically that we are stuck with an 1800.00 TV that doesn't work. The manufacturer sent out a repair tech. and said it was more than likely dropped on cement in the warehouse.. hmmm.. We have our story on the local news station, and even have an update by a current employee! Here is the story link: http://www.weyi.com/news/news_story.aspx?id=91393 We are not sure where to go from here. Sounds like court is our only other option because we are NOT paying for a broken TV. If you have any other advice let us know.
Chris
Birch Run,#8Author of original report
Fri, February 01, 2008
Contacted the Corporate office and they said that they stand by the stores decision. Basically that we are stuck with an 1800.00 TV that doesn't work. The manufacturer sent out a repair tech. and said it was more than likely dropped on cement in the warehouse.. hmmm.. We have our story on the local news station, and even have an update by a current employee! Here is the story link: http://www.weyi.com/news/news_story.aspx?id=91393 We are not sure where to go from here. Sounds like court is our only other option because we are NOT paying for a broken TV. If you have any other advice let us know.
Chris
Birch Run,#9Author of original report
Mon, January 28, 2008
Today we have called the Corporate Office as Kristie stated. After finding the phone number on thier site, its weird that they hide the corporate number. I polietly discribed our situation and our run in with Mike. I did not have the recipt handy, make sure you have this to speed things up. I. The man I spoke with was very nice and stated it is not acceptable to sell broken merchandise. He needs to research this issue and will be calling us back.
Kristy
Beverly Hills,#10UPDATE EX-employee responds
Sun, January 27, 2008
you didn't call Best Buy corporate office... you called the 1-800# sales number.. which is outsourced and a complete waste of time as they are only programmed to send you back to the store manager What you need to do is call the Actual Corporate switchboard# .. this is located on thier website under "about best buy" then click on "investor relations" and scroll to the bottom of the page.. then ask for the "Executive Resolutions dept" if the company operator gives you any problems explain that you are retunring thier phone calll .. POLITELY explain the entire situation to them before doing this.. please read the previous Ripoff report similar to yours for details on what to do... after the situation is resolved - please post an update on the outcome of your case.. as this will help others. http://www.ripoffreport.com/reports/0/298/RipOff0298914.htm http://www.ripoffreport.com/reports/0/294/RipOff0294912.htm