Iworkthere12
Jeannette,#2UPDATE Employee
Mon, January 19, 2009
Mary, I work for a Best Buy and although the information that you provided is pretty much correct-there is more to it. If an item is purchased on BestBuy.Com the only way that it can be price matched through BestBuy.com is if it is lower on the site or in the store. Primarily the reason behind it is because BestBuy.Com purchases and in-store purchases are handled completely different in the register. There is no way to manipulate a BestBuy.Com receipt in the regular sales screen for the store. In addition, when purchasing online for in-store pickup associates only have the capability to hit a button that says "pick up" or "return" and those options automatically generate paperwork from BestBuy.Com-so the amount would have originally went back to the purchasing gift card-I also agree that this is a ridiculous way of handling it but unfortunately that's the way it is. Prior to a recent system upgrade there was a way to 'create' a receipt for situations like this, but that capability has since been extinguished. If the store really wanted to assist, they could have refunded the unit in the sales screen using a "no receipt function" and then processed a price match from that receipt which would in turn allow them to generate a new gift card with the refunded amount. To be honest, it is possible that the store may not be aware of how to work around the system for these kinds of issues. If you decide to take this information back to the store I would suggest remaining calm and asking for a resolution-the associates are only human as well and although you are frustrated due to the issue, I can assure you that the system capabilities are frustrating as well to those who work there.
Dane
Anchorage,#3UPDATE Employee
Wed, December 31, 2008
"Next time whenever i order not only will i read the return/exchange policies buy also the price match policy." good.