- Report: #162019
Complaint Review: Best Buy El Cajon Store #184 - El Cajon California
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Best Buy El Cajon Store #184
bestbuy.com El Cajon, 92020 California, U.S.A.
Phone:
619-4016705
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Best Buy El Cajon Store #184 not following through with exchange for broken plasma tv Ripoff El Cajon California
This is reference to a Plasma Phillips TV that was purchased at the El Cajon Best Buy Location #184.
It was purchased in July 05 and shortly after having the TV installed the sound started to fail along with the screen going blank periodically with no sound or picture.
One night with the TV completely off, the TV started "screaming" and woke up our family and occassionally the picture would be black and white again with no sound.
I've had 3 best buy service people look at the TV and all 3 had different conclusions.
No one ever answers the store phone number, so I've been in there twice to have the TV situation addressed. I was told a week and a half ago that I would have an authorization number in 1-2 days in order to process the exchange and now I am getting the run around and have to have another service center come out and look at the TV.
No one will take responsibility and it has now been over a month that I've had a non-working TV... after speaking with someone today, it looks like it will be another 2 weeks before anything is resolved - if that ever happens. I wish Best Buy would take responsibility and give me a new working TV.
Marina
el cajon, California
U.S.A.
It was purchased in July 05 and shortly after having the TV installed the sound started to fail along with the screen going blank periodically with no sound or picture.
One night with the TV completely off, the TV started "screaming" and woke up our family and occassionally the picture would be black and white again with no sound.
I've had 3 best buy service people look at the TV and all 3 had different conclusions.
No one ever answers the store phone number, so I've been in there twice to have the TV situation addressed. I was told a week and a half ago that I would have an authorization number in 1-2 days in order to process the exchange and now I am getting the run around and have to have another service center come out and look at the TV.
No one will take responsibility and it has now been over a month that I've had a non-working TV... after speaking with someone today, it looks like it will be another 2 weeks before anything is resolved - if that ever happens. I wish Best Buy would take responsibility and give me a new working TV.
Marina
el cajon, California
U.S.A.
4 Updates & Rebuttals
Marina
el cajon,California,
U.S.A.
Comment to Rebuttal
#2Author of original report
Wed, October 26, 2005
I did call the manufacturer and they actually directed me to the same service company that Best Buy uses. I'm sure you know that nothing is an easy process, but I appreciate your comment.
Denny
Honolulu,Hawaii,
U.S.A.
Um, so how come you didnt' contact the manfacturer on warranty?
#3Consumer Comment
Wed, October 26, 2005
The first thing you should have done when it started happening was call the manfacturer of the TV (phone and contact numbers in your manual) to see if there is a local repair shop or subcontractor licensed to work on your tv set. Its already November so the 90 day warranty is already up. Call the manufactuer now.
Denny
Honolulu,Hawaii,
U.S.A.
Um, so how come you didnt' contact the manfacturer on warranty?
#4Consumer Comment
Wed, October 26, 2005
The first thing you should have done when it started happening was call the manfacturer of the TV (phone and contact numbers in your manual) to see if there is a local repair shop or subcontractor licensed to work on your tv set. Its already November so the 90 day warranty is already up. Call the manufactuer now.
Denny
Honolulu,Hawaii,
U.S.A.
Um, so how come you didnt' contact the manfacturer on warranty?
#5Consumer Comment
Wed, October 26, 2005
The first thing you should have done when it started happening was call the manfacturer of the TV (phone and contact numbers in your manual) to see if there is a local repair shop or subcontractor licensed to work on your tv set. Its already November so the 90 day warranty is already up. Call the manufactuer now.
