- Report: #980531
Complaint Review: Best Buy Metals - Cleveland Tennessee
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Author Confirmed
Why?
Best Buy Metals
1652 South Lee Highway Cleveland, 37311 Tennessee, United States of America
Phone:
800-728-4010
Web:
www.BestBuyMetals.com
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Best Buy Metals , Takes Your Money Up Front & Cheats You! Cleveland, Tennessee
We provided Danielle Jordan with the proper measurements as specified on their website for our project. After several reviews of our order, we were informed that we had to pay for the materials in FULL prior to proceeding. On 10/22/12 payment was made and the order was processed. We were promised that they would inform us of a delivery date within 72 hours it took exchanging numerous phone calls and emails with a supervisor, Nathan Libby, just to get a delivery date.
When the product came it was on a broken palate, after unwrapping the materials we found damaged product. We Immediately called and emailed Nathan of the damaged and missing items. After emails and numberous
conversations with Nathan and Adam, to date they still have refused to acknowledge their obligation to make our order right. Almost two months have expired and we are left with a roof not completed due to missing sheets of metal, screws, vents, touch up paint, flashing, vented ridge and misc. They have our money and we are at the loss. We have exchanged pictures and emailed concerns since receiving the order and they still cannot fulfill their obligations.
When the product came it was on a broken palate, after unwrapping the materials we found damaged product. We Immediately called and emailed Nathan of the damaged and missing items. After emails and numberous
conversations with Nathan and Adam, to date they still have refused to acknowledge their obligation to make our order right. Almost two months have expired and we are left with a roof not completed due to missing sheets of metal, screws, vents, touch up paint, flashing, vented ridge and misc. They have our money and we are at the loss. We have exchanged pictures and emailed concerns since receiving the order and they still cannot fulfill their obligations.
1 Updates & Rebuttals
Anonymous
Santa Rosa,California,
USA
Watch Out! They Make Unwarranted Accusations
#2Author of original report
Wed, December 12, 2012
I received an email to today from Nathan Libbey spewing accusations of me calling their family and making personal insults to their family. He then provides a phone number that has a Southern California area code. I am 10 hours North! Due to their lack of professionalism it is clear that they have numerous unhappy customers and they cannot even keep track of them all. Ouch!
I regret ever conducting business with this company.
