Melanie
York,#2Author of original report
Fri, July 04, 2003
Shortly after filing my complaint on this website, I sent Best Buy a letter at the address from which I received my letter stating that they could not honor my rebate submission. Not long afterward I received my $25 Best Buy gift card with no mention whatsoever of what had happened. Then, today, when I logged in to check my e-mails, I found that I had received a rebuttal from this company...four months later! "M" stated that it wasn't a Best Buy-funded rebate and the only way you can check a Best Buy-funded rebate is to call this toll-free number...The rebate was for a $25 Best Buy gift card but it wasn't a rebate funded by Best Buy. Now that makes a lot of sense to me! So I am supposed to know all about how these rebates are funded and processed once they leave my mail box and all about how they work. I am the consumer! It is not my responsibility as the consumer to know how to process a rebate. All I am supposed to do is fill out my paperwork and send in the necessary UPC's, etc. And I always make a copy of my submission, including the UPC's, before I send it in (most companies are counting on you to forget to make a copy). By following the rebate instructions, I have fulfilled my end of the bargain. It is then up to the company to either honor my rebate or try to stiff me. I don't care where it goes or WHO funds it as long as I get my rebate!
M
NS,#3UPDATE Employee
Wed, July 02, 2003
You went online to check on the status of your rebate; guess what, its not a Best Buy funded rebate! With BB funded rebates the only way you can check the status of your rebate is by calling the toll-free phone #...