- Report: #135117
Complaint Review: Best Buy & Staples - Nationwide
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Best Buy & Staples
bestbuy.com/ Nationwide, U.S.A.
Phone:
888-237-8289
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Best Buys & Staples Rebates don't ya just love em Rebate ripoff Internet
I currently have two unpaid rebates from last year. Staples,11-13-04 @$15.00 and Best Buys 12-2-04 @$10.00.
Explanations: (for rebates not received)
Staples-The rebate was for a Sony product of which they had no stock. A SanDisc product was substituted."Denied because of incorrect UPC code". Well. duuh!
Best Buys-$10.00 rebate on a Kensington mouse. On rebate form:"If you have any questions or wish to check on the statis of your rebate, please call Best Buy Rebate Center at 1-888-bestbuy". Call made. Ms. XXXXX in a very terse manner told me it was a "manufacturers rebate" over which they had no control. "Call Kensington, 1-800-268-0257". Next conversation with Mr. XXXX at Kensington. Quote: "We're 'way behind on rebates and have no idea when yours, which is on record, will be processed". I asked "ANY idea at all?" Mr.XXXX "I don't have a clue. I wouldn't even want to guess".
On this board or elsewhere I read the statistics on successfully completed rebates, and the fact most merchants offering them depend on many not being completed for one reason or another. I have sworn to myself several times: "Don't be motivated by a rebate". ****! I wish I'd listen to myself!
Adolph
Elkhart, Indiana
U.S.A.
Explanations: (for rebates not received)
Staples-The rebate was for a Sony product of which they had no stock. A SanDisc product was substituted."Denied because of incorrect UPC code". Well. duuh!
Best Buys-$10.00 rebate on a Kensington mouse. On rebate form:"If you have any questions or wish to check on the statis of your rebate, please call Best Buy Rebate Center at 1-888-bestbuy". Call made. Ms. XXXXX in a very terse manner told me it was a "manufacturers rebate" over which they had no control. "Call Kensington, 1-800-268-0257". Next conversation with Mr. XXXX at Kensington. Quote: "We're 'way behind on rebates and have no idea when yours, which is on record, will be processed". I asked "ANY idea at all?" Mr.XXXX "I don't have a clue. I wouldn't even want to guess".
On this board or elsewhere I read the statistics on successfully completed rebates, and the fact most merchants offering them depend on many not being completed for one reason or another. I have sworn to myself several times: "Don't be motivated by a rebate". ****! I wish I'd listen to myself!
Adolph
Elkhart, Indiana
U.S.A.
1 Updates & Rebuttals
Chris
Miltown,New Jersey,
U.S.A.
Staples was wrong
#2UPDATE Employee
Sun, June 05, 2005
Staples was wrong. If theres a product substitution, obviously you cant do the mail in rebate. They should have modified the price at the time of the sale to the price after the rebate. Try bringing your product back into the store and speak to a manager, they might still do it for you, even after this much time having being passed.
