MichaelJc
WARWICK,#2Consumer Comment
Tue, November 30, 2010
I bought a laptop from Best Buy about four months ago. The laptop I wanted was the last in stock and it was 'Optimized". I simply told the salesman that I was not interested in being charged $80 dollars for a sub-standard anti-virus program and the clearing off of some programs. I was also not happy that the box was open, as it was a gift for a teenage boy (you know how they are). The salesman agreed to knock off the $80 AND let me keep the "optimization" package. That was good for me, so I bought it. My nephew has not had any problems with it at all.
Ronny g
North hollywood,#3Consumer Comment
Tue, November 30, 2010
..however, if the only models left are optimized units, then you can choose to purchase the optimized unit, or have them look up if another location has any that were not optimized. If there are none left..you lose..Black Friday sales items are not subject to "rain checks"
Has long as at ANY point in time..they did offer the laptop at the advertised price without optimization..then it is not bait and switch..but simply an attempt for BestBuy to turn a profit on the sale rather then lose money.
A bait and switch can only be constituted if the retailer had never sold..or intended to sell the advertised item for the advertised price. Simply running out of the item does not constitute a bait and switch....it just constitutes an angry consumer who got there too late.
We read about this EVERY year..from complaints about EVERY major retailer..lodged by consumers that were too late. Next year get up earlier and wait outside freezing like the rest of the morons.
I am the law
Chicago,#4Consumer Comment
Mon, November 29, 2010
I was always offered this "optimization", but never took it. I never heard of them making you take it.