john
new york,#2Consumer Suggestion
Mon, March 25, 2002
Hey Sam I think you missed the whole point. Best Buy tried to do something against the companys own return policy. Then you say this "A receipt is a legal document that describes what you are and are not entitled to." You right about that, but what you fail to admit, is that Best Buy tried to break a legal document by trying to charge a restocking fee on a computer. My advice to any customer when deal with any store who tries to break their own return policy, the very threat of taking them to court will make most of them break. Also make sure you get names of managers and corporate phone numbers.
Sam
baltimore,#3UPDATE Employee
Wed, March 13, 2002
You got a well-needed lesson in retail. As to the keyboard, etc. being junk, the items were on display for you to touch, feel, play with, etc. That's why ther are there. As to the services not being returned, the back of the receipt CLEARLY states that any services you request are not refundable. If you had not made an a*s of yourself and simply exchanged the computer for another one, I am sure that the service technician would have installed the memory and anti-virus in the new computer as a courtesy. I won't accept the excuse that no one reads receipts. If you do not, IT'S YOUR OWN FAULT!! A receipt is a legal document that describes what you are and are not entitled to. If you are not happy or comfortable with the companie's practices, DON'T SHOP THERE! That is your right as a citizen of the USA. It is not your right to through your hands in the air, faign stupidity, and expect the rest of us to hold you hand through life. Enough said...