Ronny g
North hollywood,#2Consumer Comment
Mon, April 26, 2010
Unless something has changed, the plan should be prorated which means you should be able to use the remainder of the plan from the lemon TV, and apply it to the replacement TV.
I don't think they are ripping you off since they are honoring the plan and offering to replace the set. Why it took so long or why any technicians were obnoxious I don't know, we only have one side of the story here, but take the new set and be happy.
Now of course they want you to purchase the protection plan (which is not actually an extended warranty, the only warranty is one year from the manufacturer) since they can make money from it, they do not make too much if anything off a plasma sale so they need to attach to it to survive. And now they have to eat a TV to make good on the plan.
Now the plan does have merit since now you are getting a new TV and do not have to buy a new one. The plan is basically insurance. The insurance company hopes the TV lasts the protection plan period, and if not, they lose.
Anyhow, you can't expect to get another full plan for free..so if you want more coverage, buy a new plan for this TV. That's the way it works anywhere..remember this is not an extended warranty and has nothing to do with the manufacturer, it is a separate plan sold through Best Buy.
Hanspiel
United States of America#3UPDATE EX-employee responds
Mon, April 26, 2010
While I most certainly agree that the overall service you received during the six weeks since your warranty claim was poor, and much of it was due to the commonly lax employees at a call center, I do know that the requirement of the purchase of a new warranty is absolutely justified. As the warranty states (granted in small text that many people ignore) if the product is replaced with a new product, the warranty is fulfilled. The warranty doesn't allow you to have the tv replaced multiple times just because it broke more than once in 4 years. Anytime after the standard manufacturer's warranty has ended the extended warranty will be considered fulfilled if Best Buy covers repair costs or a replacement that is equal to the current value of the product. Feel free to look this up in the warranty's exclusions and coverages sections. As for the poor service, unfortunately that is something that is bound to happen on occassion. It sucks that it had to be on your occassion but that's the way life is. Sometimes service sucks. More often it's acceptable, and occassionaly it's even good.