massoud
sugar land,#2REBUTTAL Owner of company
Thu, June 27, 2013
ON 06/04/2013 took my computer to BEST BUY for DATA RECOVERY since i upgraded from XP TO WINDOW 7 and didnt back up my QUICK BOOK files so i lost it all info on it.
agent said NO PROBLEM it is $250.00 and if we didnt recover ALL u only have to $100.00 and it will take about 10 days to 2 wks I said ok and paid. 10days later got a call from GEEK SQUAD or i should say THIF SQUAD that they have to go to lavel 2 to retrive ALL and thats going to be $259.00 more, I ask what is that and why i wasnt told that before?
i had nochoice so i $259.00 then he said it will take about 3-4 weeks and if i want to exepidte then it will be $150.00 more (NO CHOICE) so i paid.
i got an other call that it is ready BUT they have to put it on FLASH DRIVE and thats an other $79.00 si i paid again NOW LESTEN TO THIS went to best buy so i could get my computer back. They gave a BOX i asked what is this? he said thats your hard drive. i SAID u need to put it back in my computer, HE SAID THATS GOING TO BE $100.00
at this time i used a F U word and walked out called mgr and he talked to them went back to store and they put it back in with NO CHARGE
TOTAL DATA WAS NOT RECOVERED only up to aug of 2012 which i had that on my USB
SO U TELL ME WHAT I CAN DO? I WANT TO FIND A FEW PEPOLE AND I WANT TO SUE best buy