Danielle
Champaign,#2UPDATE EX-employee responds
Thu, December 28, 2006
If you have the Ipod receipt, Melissa, then proof of purchase for the service plan should be on there. If it is not, either they didn't ring you up for one like they said they did or you didn't purchase one. Even so, the brochures specifically state that you must have the original receipt in order to process any service calls. It sucks that you were told that they can look you up in the system, but that is not always the case. It depends on a number of factors-how the cashier rung up your service plan, or if the store was operating offline that day. Bottom line, if you ever purchase something that may need a repair in the future (even a manufacturers warranty), keep the receipt.
Danielle
Champaign,#3UPDATE EX-employee responds
Thu, December 28, 2006
If you have the Ipod receipt, Melissa, then proof of purchase for the service plan should be on there. If it is not, either they didn't ring you up for one like they said they did or you didn't purchase one. Even so, the brochures specifically state that you must have the original receipt in order to process any service calls. It sucks that you were told that they can look you up in the system, but that is not always the case. It depends on a number of factors-how the cashier rung up your service plan, or if the store was operating offline that day. Bottom line, if you ever purchase something that may need a repair in the future (even a manufacturers warranty), keep the receipt.
Danielle
Champaign,#4UPDATE EX-employee responds
Thu, December 28, 2006
If you have the Ipod receipt, Melissa, then proof of purchase for the service plan should be on there. If it is not, either they didn't ring you up for one like they said they did or you didn't purchase one. Even so, the brochures specifically state that you must have the original receipt in order to process any service calls. It sucks that you were told that they can look you up in the system, but that is not always the case. It depends on a number of factors-how the cashier rung up your service plan, or if the store was operating offline that day. Bottom line, if you ever purchase something that may need a repair in the future (even a manufacturers warranty), keep the receipt.