Ed.
Jupiter,#2Author of original report
Sat, September 01, 2012
Thanks for the advice. We did not go directly to the Geek Squad. We went to the Best Buy store Customer Service and they directed us to the Geek Squad. Most of the other stores we have dealt with deal directly with the manufacturers on defective products.
IntheKnow
New Jersey,#3Consumer Suggestion
Sat, September 01, 2012
You opted to use a middleman (Geek Squad) who has nothing to do with the mfr warranty repair other than ship it to a central facility used for their warranty services.
Should have gone to Sony's website and contacted CS directly. If you have the facts about the non-repair documented, give the call to Sony a try and hope for an accomodation for incompetence on the BBY end.
and please, stay clear of Bleak Squad and its services.