Matt
United States of America#2UPDATE Employee
Thu, February 24, 2011
Of course the store firewall settings, etc, were in it! They need to connect to the internet to do the optimization. They do your windows updates, etc. You failed. Hard
Zaphoid
Decatur,#3UPDATE Employee
Sun, January 24, 2010
I fail to see a ripoff here: you said you had agreed to purchase a Geek Squad optimized laptop. How are they supposed to optimize it if they do not open the box? Let me explain how this works. Most Best Buy stores take half of their laptop stock and give it to the Geek Squad to be "pre-optimized." This way, when a customer wants to have this work done, they can buy a pre-optimized laptop instead of having to wait several hours for a GS Agent to do it. It is a convenience for the customer.
Katherine
Mabank,#4Author of original report
Thu, January 21, 2010
I don't care if you believe or not. I have physical evidence, and witnesses. Obviously you don't know which manager it is. So why is your opinion important? You could be him or his wife.
Stacey
Dallas,#5Consumer Comment
Mon, January 18, 2010
If it is the one off of Park Lane then I know that Manager - I grew up with him and he is anything but a liar
Sorry don't believe you