Jabren
Schaumburg,#2Author of original report
Sun, December 26, 2004
First, here is the corporate address: Best Buy Co., Inc. Corporate Headquarters P.O. Box 9312 Minneapolis, MN 55440-9312 -------------- This past Wed I got a call from someone, not sure if it was Best Buy or the delivery company. He told me he was available on Wed 12/19 for delivery. Of course I can't keep taking off work so I told him that it would have to be on a weekend. So now it is scheduled for 1/8/05. I have no confidence in this actually happening, but we shall see.
Jabren
Schaumburg,#3Author of original report
Wed, December 15, 2004
I call the toll free number and they tell me to call the local installer. I call the local number and I keep leaving messages for the supposed installation manager...and I have yet to get a response. I call the store where I bought it and go to the appliances dept...no answer. I call the customer service line and when they do answer they put me on hold. When I talk to someone and ask for a manger, I am put on hold for 14 min....so obviously I hang up. I have to give them the benefit of the doubt and assume that because of the season, they are too busy to take my call. In the end, after a month, the dishwasher is still sitting in my kitchen and I have yet to hear from anyone about when it will be installed. Unbelievable.
Andrea
Aurora,#4Consumer Comment
Tue, December 14, 2004
I also am having a problem with Best Buy. I purchased a warranty with my Playstation 2 console two years ago. Needless to say, the console broke and I was sent a voucher to replace it. The warranty was $100.00 on top of the $150.00 purchase of the console. For the past three days we have been getting the run around. We have been lied to, we have been told that they cannot sell the consoles until a certain day and we've been told that they would set one aside for us and haven't. The point is, the console has already been purchased and we just want to replace it however, no one at Best Buy wants to give us what we are entitled to and what we have paid for. We just recently spent over a thousand dollars including a new computer and Christmas gifts(cd's, movies, new tv, computer games and PSII games). I'm with you Jay, I assure you that I will no longer shop there if they don't get this issue resolved! I have emailed their customer service online but have not received a response at all. Does anyone have a CORPORATE address to Best Buy? (Best Buys in Geneva, Naperville and Bolingbrook)