- Report: #1084380
Complaint Review: Best Buy - Select State/Province
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Best Buy
3410 Alpine Ave, NW STB Select State/Province, USA
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Best Buy Geek Squad not worth Squat Grand Rapids Michigan
I bought a brand new Asus Laptop in march of 2013, paid a total of $1210.00 for the computer as well as a 2 year all-inclusive warrantee. Within 2 months the computer's touch screen would randomly shut off, the keyboard would stop working as well as the touchpad. These issues continued to arise periodically over the next few months.
On August 16th my grandaughter knocked a sealed mug of ice water off of the table and a few drops landed on the laptop. My husband brought the computer to the Geek Squad department of the Best Buy store where the purchase was made and explained the whole situation. Come to find out all the work order even mentioned was "Water Damage." They had my computer for 2 weeks. Before even getting my computer back I was emailed a survey to rate my experience with the repair. Due to my responses on the survey I recieved a follow up phone call from Kyle, Supervisor of Geek Squad at my local store wanting me to call him back. I decide to wait to call back until I get my computer back.
I finally get it back and none of the issues are resolved. I make several calls to the store and didn't recieve a single phone call back.
Tonight September 13, 2013 my computer finally died. I call the store yet again and an employee named Will answered, I asked to talk to the manager and was told that he was talking to another employee so he would have to insist I leave a message. I said I would like to wait on hold until the manager was available, I was on hold long enough for 2 other employees to answer the phone and put me back on hold, then Will answered the phone as if I'd just called. This time the story was that Kyle had left for the evening. I left a message for Kyle, again, to call me back. He finally calls back after 8:30pm tonight saying he is on his way out but would be at work tomorrow if I wanted to call back.
This whole Situation is rediculous. Why pay for the all inclusive warranty if the computer just stayes broken even after all of their "repairs."
1 Updates & Rebuttals
Pam
Belmont,Michigan,
7 months after purchase, my laptop is basically a boat anchor despite the ACH warranty
#2Author of original report
Tue, October 29, 2013
I still have a laundry list of problems with this laptop, and because it's up to the discretion of the Best Buy employees on Alpine, I will probably be without this computer for another 2 weeks, because they don't back up their salesmen.
The salesman told us to buy the advanced warranty so that any problems, we would just get a new computer. He said a broken screen, water damage, anything... we would get a new computer.
I can't even set the laptop down, or move when it's on my lap without it shutting down. I can't type anything on ocassion, and when I try to type, either nothing shows up, or wrong letters show up.
This is the most ridiculous and frustrating thing I've ever been through.
I tried to get Corporate involved. They determined it wasn't software related. But they said there's nothing they could do because it is up to the Best Buy store. UGH!
I warn you all to stay away from the Best Buy on Alpine, even though I've spent thousands of dollars at that store. No more guys!
