Thomas
Kernersville,#2Consumer Comment
Tue, June 10, 2003
Now, the worst thing I can think to do here is to take it all. Most of all the fact that your computer is sitting there waiting to be scrapped for parts. Did you know that most computer manufacturer warranties that I have ever dealt with in my past experience as a Store Manager with Staples, Inc. were one year in duration? So before time runs out, contact the manufacturer of your computer. Don't let them send you back to Best Buy. The manufacturers' warranty does state that they reserve the right to replace your product with one in comparable condition (Not Brand New), but they may be able to fix the one you have with little trouble. As a side note, a lot of the things you mentioned going wrong are typically things that happen when computers get crapped up with internet junk, bad software installed after the fact, etc. I suggest you simply run the restore program, thus cleaning out the hard drive. Then watch what gets on your computer. Good Luck. Incidentally, you still have a best buy warranty. Maybe you will have something after the year's manufacturer's warranty expires that you'll need it for. Don't let this experience cloud your judgement so much that you miss out on what you still have available as recourse. Keep sending it back until Best Buy can't stand to see you coming. They might change their tune then.
Thomas
Kernersville,#3Consumer Comment
Tue, June 10, 2003
Now, the worst thing I can think to do here is to take it all. Most of all the fact that your computer is sitting there waiting to be scrapped for parts. Did you know that most computer manufacturer warranties that I have ever dealt with in my past experience as a Store Manager with Staples, Inc. were one year in duration? So before time runs out, contact the manufacturer of your computer. Don't let them send you back to Best Buy. The manufacturers' warranty does state that they reserve the right to replace your product with one in comparable condition (Not Brand New), but they may be able to fix the one you have with little trouble. As a side note, a lot of the things you mentioned going wrong are typically things that happen when computers get crapped up with internet junk, bad software installed after the fact, etc. I suggest you simply run the restore program, thus cleaning out the hard drive. Then watch what gets on your computer. Good Luck. Incidentally, you still have a best buy warranty. Maybe you will have something after the year's manufacturer's warranty expires that you'll need it for. Don't let this experience cloud your judgement so much that you miss out on what you still have available as recourse. Keep sending it back until Best Buy can't stand to see you coming. They might change their tune then.
Thomas
Kernersville,#4Consumer Comment
Tue, June 10, 2003
Now, the worst thing I can think to do here is to take it all. Most of all the fact that your computer is sitting there waiting to be scrapped for parts. Did you know that most computer manufacturer warranties that I have ever dealt with in my past experience as a Store Manager with Staples, Inc. were one year in duration? So before time runs out, contact the manufacturer of your computer. Don't let them send you back to Best Buy. The manufacturers' warranty does state that they reserve the right to replace your product with one in comparable condition (Not Brand New), but they may be able to fix the one you have with little trouble. As a side note, a lot of the things you mentioned going wrong are typically things that happen when computers get crapped up with internet junk, bad software installed after the fact, etc. I suggest you simply run the restore program, thus cleaning out the hard drive. Then watch what gets on your computer. Good Luck. Incidentally, you still have a best buy warranty. Maybe you will have something after the year's manufacturer's warranty expires that you'll need it for. Don't let this experience cloud your judgement so much that you miss out on what you still have available as recourse. Keep sending it back until Best Buy can't stand to see you coming. They might change their tune then.
Thomas
Kernersville,#5Consumer Comment
Tue, June 10, 2003
Now, the worst thing I can think to do here is to take it all. Most of all the fact that your computer is sitting there waiting to be scrapped for parts. Did you know that most computer manufacturer warranties that I have ever dealt with in my past experience as a Store Manager with Staples, Inc. were one year in duration? So before time runs out, contact the manufacturer of your computer. Don't let them send you back to Best Buy. The manufacturers' warranty does state that they reserve the right to replace your product with one in comparable condition (Not Brand New), but they may be able to fix the one you have with little trouble. As a side note, a lot of the things you mentioned going wrong are typically things that happen when computers get crapped up with internet junk, bad software installed after the fact, etc. I suggest you simply run the restore program, thus cleaning out the hard drive. Then watch what gets on your computer. Good Luck. Incidentally, you still have a best buy warranty. Maybe you will have something after the year's manufacturer's warranty expires that you'll need it for. Don't let this experience cloud your judgement so much that you miss out on what you still have available as recourse. Keep sending it back until Best Buy can't stand to see you coming. They might change their tune then.