Crystal
Los Angeles,#2Author of original report
Mon, December 22, 2008
This is in response to "Bob". This water pressure business is a bunch of bull$h!t. There is no plausible reason why those tubes can't be replaced. I would understand if we were calling Best Buy every other month to fix these stupid tubes, but that's not the case. We spent HUNDREDS making sure that our appliances would be well taken care of. And to hear that after almost five years with no problems, the one time we call to have something simple fixed, we receive nothing but the run-around on top of constant ineptitude. The customer service is BEYOND rude. As soon as they hear you don't want their crappy service anymore, they find ways to either hang up on you, or talk to you in such a nasty, pissed off, bitchy manner you wish you never did business with them at all. What really aggravates me is the fact that I keep hearing that the water line is not part of the fridge. That is the most asinine comment I've ever heard. If we PAID to have it installed, in order for it to perform the FUNCTION required to make the d**n icemaker WORK in the first place, (you know, that thing in front clearly ATTACHED to the fridge?) how are you gonna tell us it's NOT part of the fridge? Why even build the d**n icemaker if it's NOT part of the fridge? And WHY not say in the useless service plan (Don't bother installing the water line, cause not only is it not part of the fridge, but if it breaks then, tough $h!t!!) I'll tell you why. Because Best Buy makes all it's profit through those worthless service plans. And if innocent people like us didn't buy them, they'd be assed out and they know it. For all this money we're shelling out the least they could do is hire people who KNOW WHAT THE HELL THEY'RE DOING!!!!! Plenty of people I've talked to, contractor included said that this water pressure excuse is just a way for them to get out of doing the job we PAID them to do!!!! Especially when there is no proof! Flipping on the d**n faucet proves nothing except that this "geek" squad idiot had nothing better to come up with! OH!! But the best part is when we got the mail the day after the last pointless service call. And what did we find? SERVICE PLAN RENEWAL FORMS!!!!!!!!!!!!! That right there was like a big slap in our faces. How could you possibly think that after all this headache, all this wasted time, all this FRUSTRATION....that we would even CONSIDER renewing those plans? Do they really think we're THAT brainless?? Some supervisor had a synapse misfire perhaps? Or possibly someone's playing a very retarded joke? Because that would be the only reason I'd accept for seriously insulting our intelligence. Make no mistake that as we vilify Best Buy far and wide to everyone we know, they will NEVER in this life, see a another red cent of ANY of our money again.
Bob
Carmel,#3UPDATE Employee
Sat, December 06, 2008
First off, I do understand your frustration in this situation. I would hate to have a puddle in my kitchen, much less deal with it over and over again. However, I would like to point out that if your water pressure is causing the hoses to leak, it isn't covered by Best Buy's Protection Plan. The plan was purchased on the fridge, not your water.