- Report: #223253
Complaint Review: Best Buy - Utica Michigan
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Author Confirmed
Why?
Best Buy
Hall Road Utica, 48316 Michigan, U.S.A.
Phone:
586-726 5400
Web:
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Tell us has your experience with this business or person been good?
Best Buy - Utica MI - Ryan, Mgr. Consumer Reports Rates 27/29, Dec 2006 pg 32 and 760 Ripoff Reports -sells defective products - no customer satisfaction, fraud Utica Michigan
I spent almost $4,000 on a SONY laptop computer, wireless routers, wireless camera, software, peripherals, service agreement etc.
My Service record has 40 calls between July and October 2006. There were 2 service returns to SONY and the computer still drops connections, freezes and only displays partial screens.
Ryan? at Best Buy - Utica tells me:
that we aren't making any money on you.;
That 1 out of 5 computers is defective out of the box
That it is not part of their service agreement if you need to spend additional money at Kinko's if I have a defective computer,
maybe this should end up in court.
Mike at 1800BESTBUY tells me:
maybe you should cancel your service agreement if you don't agree with our service.
Ryan at the Utica store won't give his last name and states, he doesn't have a supervisor, and advises to call 1800BESTBUY, where you sit for 15 minutes waiting to talk to someone as their representatives are busy assisting other [irate] customers, where Mike won't tell his last name, and says he is the ultimate authority anyone can talk to.
He lied and said your service record doesn't state to give you a new computer then he states, I can't view the Geeks notes.
He then states to write a letter to Mary, but they don't give out last names, in Customer Service.
******
Why Won't Best Buy's employees identify themselves?
Reputable companies have Legitimate employees who identify themselves
*****
**********
The bottom line, Best Buy knows they sell defective products and are only interested in getting customer's money, not consumer satisfaction.
*******
BEWARE: Document every service call and every conversation. Their employees all sound like robots all saying the same thing. I am sorry you are having a problem, but that is not our policy.
See Consumer Reports December 2006, pg 32 Best Buy is rated last, 9 out of 9 for online purchases, and 27 out 29 for instore purchase regarding quality, service and price. Best Buy is better than Wal-Mart.
Karen
Clinton Twp, Michigan
U.S.A.
My Service record has 40 calls between July and October 2006. There were 2 service returns to SONY and the computer still drops connections, freezes and only displays partial screens.
Ryan? at Best Buy - Utica tells me:
that we aren't making any money on you.;
That 1 out of 5 computers is defective out of the box
That it is not part of their service agreement if you need to spend additional money at Kinko's if I have a defective computer,
maybe this should end up in court.
Mike at 1800BESTBUY tells me:
maybe you should cancel your service agreement if you don't agree with our service.
Ryan at the Utica store won't give his last name and states, he doesn't have a supervisor, and advises to call 1800BESTBUY, where you sit for 15 minutes waiting to talk to someone as their representatives are busy assisting other [irate] customers, where Mike won't tell his last name, and says he is the ultimate authority anyone can talk to.
He lied and said your service record doesn't state to give you a new computer then he states, I can't view the Geeks notes.
He then states to write a letter to Mary, but they don't give out last names, in Customer Service.
******
Why Won't Best Buy's employees identify themselves?
Reputable companies have Legitimate employees who identify themselves
*****
**********
The bottom line, Best Buy knows they sell defective products and are only interested in getting customer's money, not consumer satisfaction.
*******
BEWARE: Document every service call and every conversation. Their employees all sound like robots all saying the same thing. I am sorry you are having a problem, but that is not our policy.
See Consumer Reports December 2006, pg 32 Best Buy is rated last, 9 out of 9 for online purchases, and 27 out 29 for instore purchase regarding quality, service and price. Best Buy is better than Wal-Mart.
Karen
Clinton Twp, Michigan
U.S.A.
1 Updates & Rebuttals
Larry
Burbank,California,
U.S.A.
no details
#2Consumer Suggestion
Thu, December 07, 2006
You are giving very little detail here. What exactly is your complaint? Something is wrong with your computer but they are refusing to fix it? If so, what is their reason for not fixing it?
