- Report: #1505772
Complaint Review: BestBuy -
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Author Confirmed
Why?
BestBuy
United States
Web:
https://www.bestbuy.com/
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BestBuy MESSED UP FINANCIAL PROCEDURES
YOU CAN TAKE 24 MONTHS PAY OFF WITH NO INTEREST FOR YOUR PURCHASE WHICH WE DID.
BUT THEY SEND YOU A MONTHLY PAYMENT AMOUNT & EVEN THOUGH YOU PAY ABOVE AND BEYOND THAT AMOUNT IF YOUR PAYMENT DOES NOT POST WITH IN A CERTAIN PAY PERIOD THEY TACK THAT MONTHLY ON TO YOUR BALANCE. I WAS PAYING $100.00 THE 1ST OF EVERY MONTH. THEIR MONTHLY BILLED AMOUNT WAS $29.00.
IF THEY ARE SENDING YOU A PAYMENT THEN ANYTHING OVER AND ABOVE SHOULD TAKE CARE OF IT NOT BE TACKED ON AS A LATE PAYMENT.
PLUS IF YOU HAVE 24 MONTHS TO PAY OFF A 1,700 AMOUNT NO 29 BUCKS WILL GET YA PAID OFF IN 24 MONTHS. ITS JUST THEIR WAY OF MAKING MONEY AND GETTING YOU TO PAY THEM OFF. SO COME THE FIRST OF THE MONTH I PAID THE ODD AMOUNT OF $101.65 BRINGING MY BALANCE TO $1,500.
I THOUGHT COOL 100 BUCKS A MONTH I WILL HAVE THIS PAID BEFORE THE 24 MONTHS WHEN THEY WILL, AND BY THE WAY CHARGE YOU INTEREST BACK AT THE STARTING DATE OF YOUR PURCHASE FOR THE ENTIRE 24 MONTHS IF YOU DON'T PAY OFF YOUR BALANCE.
I WENT TO PAY MY 1ST OF THE MONTH PAYMENT AND DANG, THEY SHOWED A BALANCE OF $1.529.00...............I THOUGHT WHOA! NOT RIGHT.
I CALLED AND THE REP TRIES TO EXPLAIN MY PAYMENTS WEREN'T FALLING INLINE WITH THEIR BILLING AND POSTING DATES. I SAID YOU GOTTA BE KIDDING ME. PLUS I GOT LUCKY AND WAS ABLE TO TALK WITH SOMEONE WHICH IS USUALLY HARD TO DO.
I PAY TRIPLE THE AMOUNT AND I AM NOT CREDITED BUT YOU ALL ARE TACKING ON THAT 29 BUCKS. (AND THEY CALLED IT A LATE FEE) SO I ASKED FOR A ONE TIME COURTESY ADJUSTMENT SO SHE REMOVED THE 29 BUCKS.
I ASKED NOW WITH YOU ON THE PHONE CAN I PAY ON MY BILL SHE REPLIES "CERTAINLY HOW MUCH DO YOU WANT TO PAY?" I WAS PISSED AND SAID "ALL OF IT!" I PAID THE ENTIRE $1,500 OFF WHICH HURT US FOR THE MONTH BECAUSE WE ARE ON A FIXED INCOME.
THINK MANY TIMES WHEN PURCHASING ONLINE AND YOU DON'T HAVE PHYSICAL ACCESS TO THEIR STORE. BECAUSE THEY ALSO HAVE THIS HABIT OF ADDING A BUNCH OF STUFF AND SERVICES TO YOUR BILL WHICH YOU WON'T USE AND HAVE TO JUMP THROUGH HOOPS GETTING THEM REMOVED OVER THE PHONE.
LUCKILY I LIVE JUST UNDER 50 MILES FROM A STORE AND I COULD GO IN AND BLOW UP IN PERSON. NOW MY BLOOD IS REALLY BOILING BEFORE I CLOSED OUT THIS COMPLAINT I CHECKED MY BALANCE AND IT SHOWS MY BALANCE IS 29 FREAKING BUCKS BUT THE $1,500 WAS APPLIED! I JUST CALLED AND THE REP SAID IT WILL TAKE ONE-TWO BILLING CYCLES FOR THE 29 BUCKS TO BE REMOVED. THEN YOU WONDER IF THAT WILL TAKE PLACE.
THEY MANAGE TO SHOW MY $1,500 PAY OFF IN ONE DAY WHY NOT THE $29.00. THERE IS NO WAY THEIR $29.00 BUCKS MONTHLY SO CALLED PAYMENT WOULD PAY OFF A $1.700 BILL IN 24 MONTHS. ITS JUST THEIR WAY OF TACKING ON MORE MONEY OR GETTING YOU TO PAY IT OFF. ITS UP TO THE INDIVIDUAL WHETHER AND HOW THEY ARE PAYING OFF THEIR BILL IN 24 MONTHS.
NEVER AGAIN AT BEST BUY. I WILL BE CLOSING OUT ALL MY INFO WHEN ALL IS SAID AND DONE WITH THAT STORE.
