- Report: #1334351
Complaint Review: Bestbuy - San Carlos California
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Bestbuy
1127 Industrial Rd San Carlos, 94070 California, USA
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650-622-0050
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Best Buy Charge $30 for "free" anti virus software when buying chromebook San Carlos California
Last night I went to the San Carlo Best Buy for an Acer Chromebook on sale for $269 (usually $300). After I told him I wanted to buy it, the salesman mentioned that it came with a free anti-virus product. But when paying, I was charged $30 for the "free" antivirus software ("webroot", I think).
Luckily I noticed and asked why the $30 for a "free" item. He didn't have much of an answer and called his manager for an override. The manager didn't ask any questions and didn't seem surprised or concerned at all. After the override, one "webroot" item showed removed but another was still on the bill for $3. I told him I didn't want the antivirus software at all. He again adjusted the bill and finally all the extra charges were gone.
I don't know but the sales guy was very young and probably trained in this little trick, perhaps by that very same manager. I know it's hard to make money competing with Amazon and the others, but ripping people off is wrong.
1 Updates & Rebuttals
oblivionskate
Saginaw,Michigan,
USA
Bundle error
#2UPDATE Employee
Fri, December 16, 2016
You did not get scammed or tricked into buying internet security. I am an Employee at Best Buy store #405. What happened in your situation was a mistrained employee and manager. Chromebooks never get antivirus for free. Webroot does not support the Chrome operating system so it will never budnle down correctly with a Chromebook, only Macbooks and Windows based laptops. The Employee shouldn't have mentiond antivirus if you were buying a chromebook and the manager should have realized antivirus was being incorrectly bundled with a Chromebook thus charging you the normal fee that a customer pays when they do not bundle the software with a computer. Lastly, the POS system always rings the Internet security up as two items. One for the product and another for the activiation code. again the uniformed manager only voided off the first product instead of the code that rings up as $2.99. Sorry about your experience but there is no "trick" or scheme, or fight to beat out amazon, or any other nonsense. Just employees and managers that were uninformed
