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  • Report:  #561707

Complaint Review: bestdvdmall.com - Internet

Reported By:
KK81 - Fountain Valley, California, United States of America
Submitted:
Updated:

bestdvdmall.com
Internet, United States of America
Phone:
Web:
www.bestdvdmall.com
Categories:
Tell us has your experience with this business or person been good? What's this?
I ordered the insanity workout dvds at an amazing price of $83.00 (reg 150.00 w/ shipping). Seemed a little " Too good to be true" but it looked pretty legit and with a %100 satisfaction guarantee I had to give it the benefit of the doubt. I was a little more skeptical when I saw the store was based out of Hong Kong but my order was already placed so there was nothing I could do from there. I used their paypal option and within a day received my paypal reciept from the completed transfer. A few more days passed and I was worried about the fact that an order confirmation never came from them. To give me some peace of mind I decided to email them at the contact email address posted on their website. 

Hi there,

I haven't seen an email from you guys other than my paypal receipt. Just wanted to make sure this item has been shipped.

Thank you!! 

The very next day I received a response:

Dear customer 
Thanks for shopping with us.But didn't received any order from you. How about sent the payment to our another paypal account or if you need us to send a paypal invoice to you? Our paypal address is
chenwei605atgmaildotcom


Looking for your early reply 

Sincerely,
Customer service 

Yes, let me send you more money because you didn't get the order. Really??? At this point the bells were going off and this was clearly a scam. I replied just to be sure and yet heard nothing back.

Hi There!

I have attached the paypal receipt showing that the funds have already been received by you. If you don't have any record of this my next step will be to report this issue. Please let me know at your earliest convenience.

Thank you!! 

Needless to say this is currently being investigated by Paypal. No resolution as of yet but hopefully I can prevent a few consumers from falling in the same mess. 


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