- Report: #1316809
Complaint Review: BetterHelp.com - Internet
Reported By:
Matt -
London , Alabama, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
BetterHelp.com
Internet, USA
Web:
Www.betterhelp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Betterhelp Criminal suicide USA Internet
I suffer from severe depression and what they did to me is criminal. I am unemployed signed up for one week free trial. You know the story they kept taking money because of my condition I didn't care to check my money. One day I got a fine from my bank for exceeding my overdraft. Because of this I tried to commit suicide. PLEASE STAY AWAY
1 Updates & Rebuttals
BetterHelp Support Team
Sunnyvale ,California,
USA
We're hoping to address any concerns you have regarding BetterHelp
#2UPDATE Employee
Wed, February 22, 2017
Our team sincerely apologizes for the distress the subscription charge caused you, it sounds like the 7 day free trial was not cancelled, and therefore continued on to the specified billing plan. We would love to do anything we can to help rectify the situation. Please reach out to [email protected]m if there are any outstanding billing concerns on your account and we'll be more than happy to resolve these for you.
