- Report: #1255805
Complaint Review: BetterHelp.com - Internet
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BetterHelp.com
Internet, USA
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BetterHelp Refund...? Scam! Internet
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I cancelled my free trial and was told that I had been issued a refund on 9/11 and it would take up to 3 business days to show up in my account. On the 16th, I was told again that they had issued a refund that day, but no such refund has been made either day. They have quit answering my emails, from the looks of it, and I'm assuming that disputing with my bank will be the only option I have - which I did today. Please, be careful with this company, because this is ridiculous.
1 Updates & Rebuttals
BetterHelp Support Team
Sunnyvale ,California,
USA
We'd love to help resolve any outstanding billing concerns!
#2UPDATE Employee
Wed, February 22, 2017
Hi there, our team at BetterHelp wanted to post and let you know that we are very sorry for the frustration our subscription billing process has caused you. Once our team has processed the refund, the timeline of the returned fee showing in your account is dependent on your bank's timeline for refunds. If there are any outstanding concerns in relation to this post, please reach out to our support team via email at [email protected]m. Thank you for taking the time to read this, and we send our best wishes.
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Hi there, our team at BetterHelp wanted to post and let you know that we are very sorry for the frustration our subscription billing process has caused you. Once our team has processed the refund, the timeline of the returned fee showing in your account is dependent on your bank's timeline for refunds. If there are any outstanding concerns in relation to this post, please reach out to our support team via email at [email protected]m. Thank you for taking the time to read this, and we send our best wishes.
