- Report: #203302
Complaint Review: Beyond Fitness - West Jordan Utah
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Author Confirmed
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Beyond Fitness
7800 S. Redwood Road West Jordan, 84084 Utah, U.S.A.
Phone:
801-9105076
Web:
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Beyond Fitness Strikes again, Ripping off another unsatisfied customer West Jordan Utah
My boyfriend Ryan and I signed up for a personal trainer at our local Golds Gym with a Beyond Fitness representative. T.J, the manager, told us how great it was going to be to get to know our TRAINER and build a rapport with that TRAINER while preparing Ryan to take the physical fitness test for our local police department. He promised us quick and efficient workouts, as does the Beyond Fitness website. We signed up for three sessions a week.
Our first day with our trainer, Ben, we were in the gym for about an hour and a half. Some "effiecient" workout. As a further bonus, our trainer admitted to going out and partying all night. At the time of our session at six am, still reaked off alcohol. This became par for the course with this gentleman. Needless to say, when we were assigned to another trainer about a month and a half in,I was not too upset. Leanne became our new trainer. She is the only light at the end of this very dismal and dark tunnel. She was personable, professional and knew exactly what she was doing. She got us in and out and put up with our varying schedules. At the end of our third month, she too left. We were going to be assigned to yet ANOTHER trainer. Three trainers in three months.
Ryan and I went into the gym the day we were to be assigned to another trainer and spoke with a different manager. We explained our dissatisfaction with having three trainers in three months. "Gee, I'm sorry to hear that. Thats actually why T.J. and I were brought into this gym, to deal with the unusually high turn over" was his response. My jaw dropped. I contacted the corporate office that day and spoke with a man named Daniel. This was in mid-june.
Daniel ensured me he would personally follow up to make sure there was to be no more money taken out of my account,and all I had to do was send in a certified letter and a check for the cancellation fee of over $500.00. Just in case, I went to my bank on July 19th to put a stop payment on any withdrawals from Beyond Fitness. Checking my bank account online on 7/23, sure enough 300.00 had been attempted to take out.
That Monday, I called the office again and immediately asked to speak to a supervisor. I was not rude to the person who answered the call originally and conducted my call in a professional, albeit stern, tone. Since Ryan and I both work in a call center environment for a very large and respected cell phone company, we conduct ourselves professionally on the phone.
The supervisor with whom I spoke refused to give me his name and conducted the whole call on SPEAKERPHONE. He also personally assured me that effective the day of that call, there would be no more money taken out of my bank account. Whether or not he knew the funds had a stop payment on them, I don't know. He insisted that we could still use the sessions we had acquired, since we had payed for a full month we had not used. The supervisor failed to listen to my main grievance, which was not having a steady trainer.
When I got off the phone, I was absolutely LIVID. Wondering if it was a "boys club" situation, questioning that it was my gender that was causing me not to get anywhere, Ryan called. Beyond Fitness REFUSED to speak to him. Not because he wasn't on the account, which he is, but because they didn't want to. Ryan left several messages for Robert, the supervisor, who has yet to return any of them. The representative stated that they would fax a copy of the contract, since we do not remember signing one,but we have yet to receive it.
We have every intention of involving a local consumer watchdog on one of our local television stations, and we am also filing a report with the Better Business Bureau.
Michelle
West Jordan, Utah
U.S.A.
Our first day with our trainer, Ben, we were in the gym for about an hour and a half. Some "effiecient" workout. As a further bonus, our trainer admitted to going out and partying all night. At the time of our session at six am, still reaked off alcohol. This became par for the course with this gentleman. Needless to say, when we were assigned to another trainer about a month and a half in,I was not too upset. Leanne became our new trainer. She is the only light at the end of this very dismal and dark tunnel. She was personable, professional and knew exactly what she was doing. She got us in and out and put up with our varying schedules. At the end of our third month, she too left. We were going to be assigned to yet ANOTHER trainer. Three trainers in three months.
Ryan and I went into the gym the day we were to be assigned to another trainer and spoke with a different manager. We explained our dissatisfaction with having three trainers in three months. "Gee, I'm sorry to hear that. Thats actually why T.J. and I were brought into this gym, to deal with the unusually high turn over" was his response. My jaw dropped. I contacted the corporate office that day and spoke with a man named Daniel. This was in mid-june.
Daniel ensured me he would personally follow up to make sure there was to be no more money taken out of my account,and all I had to do was send in a certified letter and a check for the cancellation fee of over $500.00. Just in case, I went to my bank on July 19th to put a stop payment on any withdrawals from Beyond Fitness. Checking my bank account online on 7/23, sure enough 300.00 had been attempted to take out.
That Monday, I called the office again and immediately asked to speak to a supervisor. I was not rude to the person who answered the call originally and conducted my call in a professional, albeit stern, tone. Since Ryan and I both work in a call center environment for a very large and respected cell phone company, we conduct ourselves professionally on the phone.
The supervisor with whom I spoke refused to give me his name and conducted the whole call on SPEAKERPHONE. He also personally assured me that effective the day of that call, there would be no more money taken out of my bank account. Whether or not he knew the funds had a stop payment on them, I don't know. He insisted that we could still use the sessions we had acquired, since we had payed for a full month we had not used. The supervisor failed to listen to my main grievance, which was not having a steady trainer.
When I got off the phone, I was absolutely LIVID. Wondering if it was a "boys club" situation, questioning that it was my gender that was causing me not to get anywhere, Ryan called. Beyond Fitness REFUSED to speak to him. Not because he wasn't on the account, which he is, but because they didn't want to. Ryan left several messages for Robert, the supervisor, who has yet to return any of them. The representative stated that they would fax a copy of the contract, since we do not remember signing one,but we have yet to receive it.
We have every intention of involving a local consumer watchdog on one of our local television stations, and we am also filing a report with the Better Business Bureau.
Michelle
West Jordan, Utah
U.S.A.
3 Updates & Rebuttals
Michelle
West Jordan,Utah,
U.S.A.
update
#2Author of original report
Thu, January 11, 2007
I DEMANDED a copy of my original signed copy shortly after receiving a response from the Better Business Bureau. I was handed the pink carbon copy... Curiously, no signature. I called Beyond Fitness, thinking this would be the end. After weeks of them telling me "we don't have access to your contract, I can't see it", the very unfriendly and snide representative tells me "The copy of the contract I have in front of me IS signed". So the point of carbon copy is, what? I demanded that he sent me a copy of that contract, and he said he did not have access to it, and that if I wanted to debate the contract signature, I had to fax in a copy of my drivers license. That was not an option, as I imagined it would just result in them copying the DL to the contract. I called Affiliated Acceptance Corp to let them know that I was debating my contract and all associated charges. That representative asked me "didn't you know you can get a copy of that online?". I pulled up my allegedly signed contract, and MY NAME WAS SPELLED INCORRECTLY ON THE SIGNATURE LINE!! Not to mention the handwriting matched the personal trainers handwriting, and my handwritting was no where to be found on the paper. I called Beyond, YET again. They advised me I had to fax it in with proof of my signature. Go to the gym and try to get help... You'll get nowhere. FINALLY, in December, the week before Christmas, they called to tell me that they reviewed the contract and had determined it not to be valid. I asked that they remove all remarks applied to my credit report to be told "that was not their responsibility" that their billing department might take care of it. Great, now I get to deal with them, and they also have numerous complaints. Six months, headaches, them saying I owe them $1200.00? Not to mention, I pulled my credit to find that they marked me as 30, 60, and 90 days late, and then derogatory, even though I called Affiliated Acceptance Corporation in June to let them know that until further notice, I was disputing the charges.
Thomas
Anderson,South Carolina,
U.S.A.
Considering these complaints about gym memberships,
#3Consumer Comment
Sat, July 29, 2006
wouldn't it be less expensive in money, more effective in results, and maybe cause you to need less bloodpressure medicine if you buy a weight set and some bicycles? Maybe also buy some power walking shoes? Life is short enough without getting into situations that could give you a heart attack or a stroke.... And freelance personal trainers can be retained. Some pay-as-you-go dance classes can also do wonders for your physical condition.
Michelle
West Jordan,Utah,
U.S.A.
NO signed contract
#4Author of original report
Sat, July 29, 2006
Helpful advice for anyone dealing with Beyond Fitness (there apparently are quite a few): DEMAND to see a copy of your signed contract. The office you signed up with should have a copy. I am being held to a contract that does not have my signature or even handwriting ANYWHERE on it. I am taking this up with their corporate offices at this time, so I am hoping it works out. I can't be forced to pay money to get out of a contract I never signed, at least not to my understanding of the law.
