Bidz_auction
United States of America#2UPDATE Employee
Wed, June 15, 2011
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your purchase. We assure you that we treat all customer feedback seriously. We wanted to address a few of the issues mentioned in your post.
1.Coupon:
The coupon you attempted to use has criteria that has to be
met in order for it to apply. Judging by the copy of the message that
you have, you
did not meet one of the following requirements: a minimum of $250
merchandise total required, item(s) have to be won on the auction (no special
offers, manually added items or second chance offers).
2.Shipping:
The larger amount you were trying to unclick was the main charge for shipping, for the whole order. The smaller amounts you saw such as the $1.50 are the individual handling fees for those items. Even if you were to go back and unclick that item that the shipping charge will remain, it will go randomly on another item you are checking out because that is the shipping fee. Below we provide a link to our shipping section where you can confirm the information we have given you.
3.Email offers:
After going over and inspecting the copy of the email offer you received we would like you to know that those emails are not sent by Bidz. Those emails are sent by people that can go on any auction website,click on the bidding history and retrieve your username. They just plug it in any common email provider such as (username)+ @yahoo.com,msn.com,gmail.com etc. and email you with a random offer. We have a section on our website advising customers NOT to use their email as
their username to prevent this from happening. Please know that we are doing everything that we can to protect the customer and ourselves from these phishing emails.
Link regarding shipping:
http://www.bidz.com/bzJApp/ViewContent.action?sid=101&tid=100&pageName=shipping_us
Link regarding phishing emails:
http://www.bidz.com/bzJApp/ViewContent.action?sid=101&tid=100&pageName=phishing_emails
We hope that explanation provided above will re-frame your opinion and concern about Bidz.com. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at [email protected]