- Report: #683404
Complaint Review: Bidz.com - Internet
Reported By:
Lindsay -
Atlanta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bidz.com
Internet, United States of America
Phone:
Web:
www.bidz.com
Categories:
Business Rating:
(0)
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Bidz.com Shady communication Internet
I ordered a couple of items and used my credit card to pay. About an hour later, I got an email with the following:
"Your recent payment has been received for sales order. However, your order has been placed on hold by our address verification system. This has occurred either because the billing address you have registered with Bidz.com does not match with the billing address on your credit card statement, the amount of your order is greater than any previous order or combined orders or you are an International customer and due to privacy laws your credit card company does not release information to third party callers.
This procedure is in place to protect both our customers and ourselves from fraud. As most fraudulent transactions are from stolen credit cards without the correct billing address, this system helps us prevent fraud.
This may also apply to PayPal payments.
For your protection we need a faxed or emailed copy of the credit card (front and back) used to make this payment along with a copy of a government-issue ID (front and back), such as a driver's license or passport. To ensure safety, please block out all of the numbers on your credit card EXCEPT the last four digits. Please be sure the copy is legible, and includes your name, billing address, invoice number, username, and phone number.
Please send your verification information via fax or e-mail to:
FAX: 310-760-5120 (dial 001-1-310-760-5120 if outside the US/Canada)
EMAIL:[email protected]
Within the United States and Canada, you may also contact us by phone to fulfill this requirement. Customer service can be reached at (888) 247-2439 8am-5pm PST- 7 days a week.
Please respond immediately as your order will be held until we receive a response from you.
Thank you,
Fraud Prevention Department
Bidz.com"
If the addresses didn't match, then how was it approved at the time of purchase, it would have been declined. Right?? I'm not faxing or emailing this info to anyone.
1 Updates & Rebuttals
Customer Service Team
Culver City,California,
U.S.A.
Bidz.com
#2UPDATE Employee
Thu, January 20, 2011
Dear Lindsay,
We would like to begin by apologizing for any inconvenience this may have caused. The reason as to why such information is requested is because it may be possible that some portions of the address do not match and or it exceeds a certain purchase amount. As the email states this is only for verification purposes only. This helps us avoid fraudulent activity from occurring on customers account.
If you are located within the US or Canada you can submit your verification over the phone without having to fax or email the documentation requested.
Is it possible to provide us with your username or sales order so that we can review the account?
If you have any questions or concerns, please feel free to contact our customer service department which is available to assist you 24 hours a day 7 days a week.
Thank you,
Bidz.com
