A person
Columbus,#2Author of original report
Thu, November 22, 2007
They finally did refund $87. of the $214. they charged me. The incorrect order was never returned to them and I guess they are charging me for it. It is merchandise I can't use, they won't give me an authorization number to return it or send a shipping label for UPS as their company policy states. No one you can contact there will give you a corporate address or phone number to complain to higher ups, only to a Mrs Green who is the woman who hung up on me in the first place. I feel that Mrs Green stole my money and is delaying all other return actions so that they can claim that it was ultimately my fault because I didn't return the incorrect merchandise. In doing so this company has violated Federal Trade Commission laws regarding Internet orders and I am going to file a complaint with FTC. The URL for the complaint form is: rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01 sgf