Scott
Scottsboro,#2Author of original report
Wed, February 20, 2008
After seeing Mr. Kelly's response i felt I should add one last thing... the state of Alabama never recieved a request for a replacemnt title on my behalf from Bill Heard in Huntsville. After about 10 weeks of waiting I attempted to contact the dealership several times about my title and never made any headway. Had to eventually send off for it myself. As to his claims about my temper and language.... I think i was fully justified in calling the people there idiots, asking what kind of crackerjack circus they were running, and telling him he was full of BS when he told me he "lost" my title.
James Kelley, Sr.
Huntsville,#3UPDATE EX-employee responds
Tue, February 19, 2008
As I read the statements made by Scott, I can recall the interactions between he and I during this time. I would totally agree that he appeared to be very unhappy with the flow of the transaction. However, it is not the sales force who decides whether or not to extend credit to customers; that decision belongs to the lending institutions. The lending institutions always decide who is or isn't credit worthy. They also decide the APR on any and all approvals. I think that Scott failed to realize that the sales person can only present the numbers that are provided to him or her. I never told Scott anything that I knew to be false. I worked very hard to gather all of the necessary information on his deal so as to obtain a favorable approval. My job was done thoroughly. Although Scott often used very offensive language which I will not repeat here, I was never rude or unprofessional towards him. In fact, I did all that I could do (considering my position) at the time. I can understand his frustration due to the inconveniences he was forced to incur. I can also understand his desire to tell others about his experience; however, I will never understand the reason that he was not truthful about the way he was treated by his sales person (James Kelley). Scott appeared to be a pleasant person as long as he maintained control of his temper. I wish him well.
Thomas
Anderson,#4Consumer Comment
Sun, June 17, 2007
It depends on how many people are ahead of you. [Six lines, not much waiting,...] 'By mail' title delivery is cheaper & takes 4 weeks. Unless you want to get screwed again, STOP being a "Payment Buyer". If you continue to think in terms of the 'monthly payment', you WILL get the shaft again. I garantee it. Visit the carbuyingtips site.